Job Description

POSITION: Parts, Accessories & Services Growth Director

POSTING END DATE: 23/06/2026

LOCATION: Gaydon, Warwickshire (UK), with travel to other sites as required.

SALARY: Competitive

At JLR, we're on a continual journey to reimagine the future of modern luxury, and we want you to be part of it. Through our exquisite and timeless house of brands – Range Rover, Defender, Discovery and Jaguar – we're defining a new approach to sustainability and providing exceptional experiences. As a leader here, you have the opportunity to influence the way we think, providing your unique insight and vision for a better future. It's time to become a proud creator.

WHAT TO EXPECT

Our Parts, Accessories & Services Growth Director will define and drive the commercial evolution of our global Aftermarket & Services business at a pivotal time of transformation for JLR.

Reporting directly to the Chief Customer Experience Officer, this role offers the opportunity to drive a cohesive global growth strategy across Parts, Accessories and Services, placing the customer firmly at the centre of our proposition.

Operating at the intersection of commercial strategy, customer experience and product innovation, you will elevate the customer offering and create a truly integrated aftermarket experience. You will partner closely with our Services Director and senior stakeholders globally to create a seamless customer first, aftermarket ecosystem, unlocking new revenue streams, strengthening brand value and delivering a differentiated ownership experience.

With global oversight and P&L accountability, you will unify cross functional teams behind a clear vision, shaping a scalable and commercially impactful strategy across Parts, Accessories and Services. We are looking for a commercially astute and entrepreneurial leader with experience in automotive and/or luxury sectors, able to influence at scale, translate strategy into measurable outcomes, and inspire teams to deliver exceptional performance.

THE ROLE

Key Responsibilities

• Own full P&L accountability for the global Aftermarket & Services business, driving revenue growth, EBIT performance, and overall commercial success.
• Define and deliver the global growth strategy for Parts & Accessories, including revenue models, market expansion opportunities, sales and distribution channels, and pricing and margin optimisation.
• Lead cross-functional alignment to deliver a cohesive global proposition, working with Brand teams to integrate accessory plans, volumes and take rates into a unified strategy, identifying gaps and opportunities to achieve targets.
• Shape the future customer offering and delivery model, partnering across functions to define the optimal approach for Accessories and Services that drives commercial outcomes.
• Own the integrated planning cycle for Aftermarket & Services, aligning closely with Services strategies and ensuring a joined-up, end-to-end approach.
• Drive innovation in customer-centric products and propositions, including bundled offerings, to enhance loyalty, lifetime value and penetration across the global car parc.
• Lead financial planning and performance management, including forecasting, budgeting, reporting, and scaling the business effectively during periods of growth.
• Leverage market, customer and performance analytics to inform decision-making and continuously optimise strategy and execution.
• Develop and execute mid- to long-term (3–5 year) growth and organisational strategies, including capability and talent planning across Aftermarket & Services.
• Partner with Engineering and Supply Chain to ensure feasibility, readiness and on-time delivery of products and propositions.
• Align global and regional execution, working with Regional Growth Leads to tailor strategies to market dynamics while building capability and ensuring consistent delivery.
• Act as a key member of the executive leadership team, leading and inspiring high-performing teams while fostering a culture of accountability, innovation and continuous improvement.

Key Performance Indicators

• CPR, CPP, CPA revenue growth year on year
• EBIT growth
• AOV growth
• New Parts & Accessories product marketing idea development and delivery
• CLTV
• Retention rate improvement

Key Interactions

• Wider Customer Experience teams
• Regions and Markets
• House of Brands
• Engineering
• Industrial Operations
• Supply Chain
• Finance

WHAT YOU’LL NEED

Essential Knowledge, Skills and Experience

• Proven track record in commercial leadership roles within automotive and/or luxury retail sectors.
• Strong understanding of Aftermarket & Services business models, pricing strategies, and supply chain dynamics.
• Experience in P&L ownership and delivering EBIT growth.
• Demonstrated ability to lead cross-functional teams and manage complex stakeholder relationships.
• Strategic thinker with entrepreneurial mindset and strong execution capability.

• Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result.
• You view things as a team rather than individual project level, considering the wider team needs.
• Strong interpersonal and communication skills, including the ability to manage, lead, and support team members and communicate effectively at all levels.

Personal Profile

• An individual who understands what our customers love; they are passionate about all things that impact our customers.
• An individual who supports team unity, who actively develops and empowers other team members.
• An individual with integrity & empathy who holds the customer experience above all else, even when it is challenged.
• An individual who embraces a growth mindset; resilient and enthusiastic who responds constructively to new ideas and inputs.
• An individual who understands their impact, who can work independently, is motivated by results, demonstrates tenacity, drive and perseverance with the ability to deliver solutions in a complex, highly demanding environment.
• An individual with the capability to combine a short term, pragmatic focus with medium term planning.
• A resilient and enthusiastic individual who responds constructively to new ideas and inputs.
• An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.

JLR is committed to equal opportunity for all.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.