Job Description

Who are we

Hi! We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and ensure both our clients and their customers do not fall victim to fraud.

We are a friendly bunch and pride ourselves on having a strong culture and adhering to our values of empathy, ambition, unity, and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you'll learn fast about cutting-edge tech and work with some of the brightest and nicest people around.

The Role

We are looking for a Relationships Manager to join us on a 14-month fixed-term contract to cover maternity leave.

In this role, you will be the primary point of contact and manage Ravelin’s relationship with one of our large banking partners. Focusing on, partner happiness, retention and continued growth. Additional responsibilities include supporting and coordinating the adoption of our technical partners across our wider customer base.

You will be expected to maintain high-level stakeholder relationships both externally and internally, running the day-to-day operations while spearheading specific channel partner specific initiatives.

Responsibilities

• Global Relationship Management: Develop and maintain positive long-term relationships with a global channel partner.
• Strategic Commercial Growth: Proactively identify and manage new opportunities with existing partners to grow the breadth and value of our relationships.
• Commercial Oversight: Provide high-level support to the wider business on commercial partner management and contract negotiations.
• Industry Expertise: Keep an up-to-date knowledge of the global payments and fraud industry to act as a subject matter expert for partners.
• Workshops & Enablement: Lead and plan regular workshops and training sessions with partners across various time zones.

Requirements

• Industry Experience: Expertise in fraud, payments, cloud computing, API, or data science is highly desirable. Experience collaborating with B2C companies, Startups (Pre/Post IPO), or Scale-Ups is also beneficial.
• Partnership History: Requires a minimum of three years of senior-level experience in partnership or account management, specifically dealing with large Annual Recurring Revenue (ARR) values.
• Global Mindset: Proven experience in growing enterprise-sized global accounts and navigating international organisational structures.
• Communication: Highly skilled communicator with strong verbal and written presentation skills.
• Project Management: Great project management skills with the ability to manage multiple complex projects and stakeholders simultaneously.
• Commercial experience: Commercial growth, including upsells, renewals, and contract negotiation, is essential.
• Analytical Thinking: Strong analytical thinker who thrives in a fast-paced, dynamic environment.
• Willingness to Travel: At least twice per year you will be expected to travel to New York to support the partner.

Nice to Have

• Management Experience: Proven experience in managing teams and leading client or partner engagements.
• Team Leadership: Manage and mentor the partnership team, overseeing workload distribution and professional development during the 14-month term.

Benefits

• Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.
• Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.
• £1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more.
• Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us.
• 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you.
• Mental Health Support via Spill — Access professional mental health services when you need them.
• Aviva Pension Scheme — Plan for the future with our pension program.
• Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.
• Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week.
• Cycle-to-Work Scheme — Save on commuting costs while staying active.
• BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk.
• Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.
• Fortnightly team lunches - Randomised group of people from across the company, virtually (via Deliveroo) or in-person

*Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*