Job Description

Company Description

About SEEK Pass

SEEK Pass is a trusted digital passport used by over 5 million people to manage and share their verified identity, credentials and documents. We aim to integrate across the HR ecosystem to provide more value, security and convenience for individuals and organisations in employment-related processes.

Our primary use case today is helping job seekers to stand out on SEEK by pre-verifying their qualifications, licences and other credentials so that employers can shortlist them with confidence and speed. We operate as a distinct cross-functional business unit, with integrations into SEEK’s job marketplaces across Asia-Pacific. Learn more about SEEK Pass at: https://seekpass.co

The SEEK Group

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation. Find out more about us by visiting https://www.seek.com.au/about/.

‘Our SEEK’

At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:

• Passion: we are passionate about SEEK, our purpose, our customers and our community
• Team: we care about each other and collaborate to achieve together
• Delivery: we execute with excellence and achieve great results
• Future: we think and act for the long term

Job Description

About the role

This is a newly created role within SEEK Pass and an opportunity to help define how we bring partners live at scale. Sitting between external partners, commercial teams, product and engineering, you will shape the operating model for partner integrations and onboarding, and drive end-to-end delivery of implementation initiatives.

This is not a hands-on engineering role, but it does require strong technical judgement and fluency. You should be comfortable working with engineers and technical stakeholders on APIs, workflows, system dependencies, implementation requirements and delivery trade-offs, while also being confident engaging external partners and internal stakeholders.

This role is distinct from ongoing partner success or account management. The focus here is on scoping, designing and delivering the onboarding and integration motion, building repeatable ways of working, and helping SEEK Pass solve new partner implementation challenges as the function evolves.

This role would suit someone from an implementation, solutions consulting, partner integration, technical business analysis or onboarding delivery background who enjoys solving ambiguous problems and building new processes from the ground up.

What you’ll do

• Lead partner integration and implementation initiatives from scoping through go-live
• Work closely with external partners to understand their technical setup, operational requirements and implementation constraints
• Partner with product, engineering, operations and commercial stakeholders to design practical onboarding and integration solutions
• Help define the operating model, decision paths and ways of working for a newly created partner integration function
• Translate business and partner needs into clear requirements, workflows, implementation plans and delivery trade-offs
• Support integration planning across APIs, system dependencies, data flows, verification steps and operational processes
• Identify risks, gaps and friction points early, and drive resolution across teams
• Build repeatable playbooks, documentation and implementation approaches that make partner onboarding more scalable and consistent
• Act as an internal thought partner on what it will take to onboard new partners successfully as SEEK Pass expands

What success looks like

In your first 6 to 12 months, you will:

• Build a strong understanding of the current partner onboarding and integration landscape
• Help define which parts of the onboarding motion should be standardised and which require bespoke design
• Improve how SEEK Pass scopes, prioritises and delivers partner implementation work
• Help partners go live with greater speed, clarity and confidence
• Strengthen collaboration between commercial, product, operations and engineering teams on integration delivery
• Identify and implement process and systems improvements that make partner onboarding more scalable
• Become a trusted internal thought partner on what it takes to onboard new partners successfully

Qualifications

What you’ll bring

• Experience in partner integrations, implementation, solutions delivery, technical business analysis, onboarding delivery or integration/project delivery
• Strong stakeholder management skills, with the ability to work across external partners and internal cross-functional teams
• Experience owning work end to end in environments where the path is not always clearly defined
• Ability to turn business needs into structured requirements, workflows, implementation plans and delivery decisions
• Technical fluency and confidence working with APIs, system workflows, integration requirements and technical stakeholders
• Strong communication skills, with the ability to influence, align and simplify complexity for different audiences
• A builder mindset, with experience creating scalable, repeatable ways of working rather than only operating within established processes
• Comfort operating in a fast-moving environment with changing priorities and new problem sets

Highly regarded

• Experience in platform, SaaS, marketplace, fintech or other partner ecosystem businesses
• Experience with API-driven integrations, data mapping, testing, UAT or technical onboarding
• Experience working with external clients, merchants, vendors or strategic partners
• Experience improving onboarding, activation or go-live outcomes at scale

Additional Information

Why join us?

This is an opportunity to help shape how SEEK Pass grows its partner ecosystem. You will work on meaningful cross-functional problems, partner closely with commercial and product teams, and help build scalable onboarding and integration foundations for the future.

If you enjoy bringing structure to ambiguity, working across business and technology, and helping external partners succeed, we’d love to hear from you.

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.