Job Description

Support Our Partners. Coordinate Solutions. Make a Difference.

Be part of a dynamic team dedicated to delivering outstanding customer experiences. As a Support Coordinator, you'll work closely with manufacturer partners, dealerships, customers, and internal teams to coordinate replacement vehicle requests and keep operations running smoothly. If you're proactive, detail-oriented, and passionate about providing exceptional service, this is your opportunity to build a rewarding career with purpose.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to continuous improvement.

We live our values every day:

• Care & Passion – treat others the way we want to be treated
• Courage – be empowered and make informed decisions
• Can Do – find solutions and drive continuous improvement
• Trust – do the right thing in all relationships

Key Responsibilities

Managing Business Delivery and Results Core

• Manage and triage all enquiries received through the Retail Hires inbox.
• Act as the first point of contact for Partner enquiries received via our 1800 assistance line
• Coordinate replacement vehicle requests with customers, dealerships, Compass branches and internal
• Work closely with the branch network and our business partners to assist with vehicle deliveries, collections and transfers
• Provide our business partners with updates regarding booking status and vehicle availability.
• Monitor active bookings and follow up outstanding actions
• Escalate customer complaints, service concerns and Partners enquiries to the Corporate Business Manager where required.
• Support our Partners with general program assistance.

What You’ll Bring

• Strong customer service and relationship management skills
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks and competing priorities.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
• Ability to build and maintain positive relationships with customers, dealerships and internal stakeholders.
• Strong problem-solving skills with the ability to identify issues and escalate where required
• Proficient computer skills and ability to learn new systems quickly.
• Ability to work both independently and as part of a team.
• Customer focused with a professional and positive approach
• Strong administration and data entry skills.
• Ability to manage enquiries in a timely manner and deliver a high standard of customer service.

What We Offer

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported.

You’ll also enjoy a range of benefits, including:

• Flexible working environment
• Career development – many of our team members have progressed into senior roles across the business
• 12 weeks paid parental leave
• Access to the Employee Assistance Program (EAP) – confidential support when you need it
• Make a Difference Leave – one paid day per year to support a community cause
• Learning and development days to support your growth
• Team-building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners
• “Make a Difference Leave” – a day spent on local community projects

Ready to Apply?

Click Quick Apply and submit:

• A cover letter explaining why you’re interested in this role
• Your resume outlining relevant experience

We value diversity and welcome applicants from all backgrounds.