Job Description

Job Location First Internet Bank of Indiana Fishers - Fishers, IN 46038

About the Position:

As the Partnership Manager, you will play a critical role in ensuring First Internet Bank’s fintech customers derive the maximum value from our products and services. In this role, you will be leading the charge in quantifying your customer’s value, driving their adoption of the full range of First Internet Bank products and services, influencing their engagement in our fintech ecosystem, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives. You will need personal accountability for results and willingness to go ‘the extra mile’ for each customer.

What You Will Do:

• Provide self-sufficient management with up to 2-4 fintech partner accounts
• Serve as your customer’s experience advocate and guide throughout their customer journey.
• Own the enablement strategy for each fintech customer, ensuring that both First Internet Bank and our fintech partners are able to gain the most mutually beneficial value from the partnership.
• Partner with different teams (Technology, Finance, Operations, Risk, Compliance, Legal) to ensure an excellent customer experience, and where appropriate, add value to supporting business development and sales opportunities.
• Work closely with the marketing team to curate case studies, testimonials, reviews and other Voice of the Customer (VOC) materials.
• Establish and maintain strong advisory and influential relationships with key customer stakeholders and end-users, positioning yourself as their primary point of contact at First Internet Bank.
• Serve as a first line of defense to align our programs and processes with regulatory requirements
• Influence value realization through maintaining constant vigilance to their overall health and value metrics.
• Collaborate with your other partnership team members on value growth strategies that serve the interest of both First Internet Bank and our entire ecosystem of fintech partners.
• Serving as a VOC representative at First Internet Bank, continually identify opportunities for additional products, services, and capabilities that aim to expand their value.
• Participate as a contributor in the fintech community ecosystem by attending and participating in events – both live and online.
• Actively build the First Internet Bank fintech community, and boost our brand awareness, by influencing your customers to participate in our growing fintech ecosystem.
• Continually identify opportunities for strategic alliances and partnerships that align with your customer’s strategic growth goals and initiatives in the near and long-term.
• Drive revenue retention and value growth with your assigned accounts.
• Other Duties as Assigned

What We’re Looking For:

• Minimum of three years of prior relationship management experience required
• Bachelor’s Degree in a Finance or Technology related field, or equivalent experience
• Experience with contract negotiations preferred
• A strong desire to contribute to the economic diversity and change that the fintech industry empowers
• Background using data and analytics in decision making, as well as presenting to external parties
• Strong ability to craft and present presentations and materials to internal and external stakeholders, with a natural ability for storytelling
• Proven track record of achieving retention goals or growth targets
• Familiar with change management practices, change communication and process re-engineering
• Knowledge or experience in financial services products, solutions, processes, and/or compliance
• Strong business and technical acumen
• Proven ability to collaborate and build strong relationships with customers, especially at the Executive level, and engage across corporate functions (i.e. Sales, Managing Partners, IT, Digital Transformation Teams, Marketing, Customer Support, Professional Services, and Product Management)
• Strong understanding of value drivers in transactional business models
• Experience using CRM tools
• Proven strategic planning experience and developing customer success plans
• Excellent verbal and written communication skills, including the ability to lead meetings and host webinars

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

More about First Internet Bank

Why Join Us?

Our success has been driven, in part, by four core competencies – customer focus, teamwork, adaptability and initiative. Collectively they define our actions and are at the heart of all we do. As a result, we’ve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly-built, state-of-the-art 175,000 square foot facility headquarters was designed with our team in mind and features an 18,000 square foot open air deck named “The Backyard”, with fire pits, covered pergola, waterfall and foliage to create a momentary escape from the work day. Beyond that, the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness. Have we mentioned free snacks, soft drinks and beer available on tap? Want more? How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more, take the “first” step and apply today.

Our benefits package includes the following and so much more:

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank-branded merchandise allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.