Job Description

About CareScout Services

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating thefragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we aredeeply committed to a sense of belonging for all, in all phases of life.

We’recreating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources,education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds likea place where you could thrive, join us!

CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 1000 provider of products, services and solutions that help familiesaddress the financial challenges of aging.

POSITION TITLE

PartnershipImplementationSpecialist

POSITION LOCATION

New York, NYor Richmond, VA-Hybrid(Preferred) or Remote 

YOUR ROLE

ThePartnershipImplementationSpecialistwill play a critical role indriving onboarding, implementation, and program success as CareScout continues to expand itspartnershipsecosystemCareScout partnership programs are a crucial pillar inCareScout’sbroader growth strategy. To meet our growth goals, this role will focus on effectively managing the client implementation process in an organized andtimelyfashion, acrossnumerousinternal and external stakeholders to ensure Partnership programs are launched effectively and set up for growth.

This role will serve asa central pointof coordination across Affinity and Carrier partnerships, balancing priorities and ensuring alignment on shared goals, timelines, and success metrics. This individual will support the end-to-end partner implementation experience, ensuring programs are not only launched on time but are set up for early adoption, engagement, and measurable success

What you will be doing

• Project managethe implementation process fromcontracting to program launch, ensuring stakeholders are aligned and timelines are metwith active support from Client Success leaders

• Act as the primary point of coordination across Affinity and Carrier teams,managingcross-functionaldependencies and navigating competing priorities to keep implementations ontrack

• Develop adeepunderstanding ofthe implementation process andproactivelyidentifygaps across workflowssystems

• Collaborate withClient Success leaderstodelivera positiveclient experience throughout the implementation process

• Work cross-functionallywith Product, Marketing, Operations, Legaltoensure deliverables from various teamsmeetexpected timelines

• Supportdecision making, escalating risks and blockersand making recommendations toClient Successleadersto ensure forward momentum

• Monitorprogress andperformanceof the implementation process,communicate statusupdatesandidentifiedissuesto theappropriate leaders

• SupportClient Success leaders withdetailed documentation of meetings,client-facing reporting ofprogress andprogramoutcomes

• Communicate regular updates across the team to drive alignment

• Contribute to building and refining scalable implementation processes, tools, and playbooks as the partnerships function grows

What you bring

• 3-5years of relevant experience inproject management,client implementation, or a related role, ideally ina fast-paced or evolving environment

• Strong organizational skills, ability to break down complexprocesses into structured project plans, and create clarity in environments where processes are not yet fully defined

• Ability tosupport cross-functional relationshipswithout direct authority, building trust and alignment across teams to move initiatives forward

• Excellent verbal and written communication skills, with ability tocommunicate effectively to multiple audiences

• Comfort navigating complex ecosystems with multiple stakeholders, aligningan organized approachtomultiple workstreams, andidentifyingroot causes of issues across teams, processes, and systems

• Experiencesupportinghigh-impact projects end-to-end,with a focus onexecution discipline,measurable results, continuousimprovementand scalable solutions

• Proficiencyin core tools (Excel, PowerPoint); Experience withCRM systems,Monday.com, Figmaand/orother project management tools is a plus

For candidates based in the New York City Metropolitan area, the base salary pay range for this role starts at $95,000 up to the maximum of $115,000. An employee’s pay position within the base salary pay range will be based on several factors at the time of this job posting including but not limited to geographic location, experience, and qualifications. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 7% of your base compensation. The final determination on base pay for this position will be based on multiple factors to ensure pay equity within the organization.

Employee Benefits & Well-Being

• CareScout employees make a difference in people’s lives every day.We’recommitted to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives

• Comprehensive Healthcare Coverage

• Multiple 401(k) Savings Plan Options

• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)

• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

• Disability, Life, andLong TermCare Insurance

• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support

• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial &legal management)

• Caregiver and Mental Health Support Services