Job Description

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $2.2 trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies. The organization is engaging in a multi-year international expansion, platform modernization, all while serving some of the largest company names on the planet.

The Executive Director, Partnership Commercialization for Global Merchant Services will be a critical member of the Merchant Services Global leadership team.

The Partnership Commercialization Lead will drive the adoption and expansion of JPMC Merchant Services by defining and executing strategies for building and managing a robust partnership ecosystem. This role involves developing deep relationships with strategic partners, overseeing commercial and technical engagements, and ensuring exceptional partner experiences for clients. The Lead will spearhead initiatives to grow a community of developers, partners, and users, facilitating seamless integration of commerce solutions across different industries and regions. The candidate should have experience influencing product, sales, and technology transformations within the Payments Industry and understand how corporations utilize payment providers globally. Additionally, the role requires coordinating efforts across multiple business units, streamlining communication, prioritizing initiatives, and making decisions on outcomes beyond direct management.

Job responsibilities

• Lead the Ecosystem Strategy & Vision: Lead the development and execution of strategies to expand and strengthen the JPMC Commerce ecosystem, including driving the adoption of online and instore solutions.
• Develop Partnerships: Identify and forge strategic partnerships with key stakeholders including developers, industry leaders, and ecosystem collaborators
• Support Ecosystem Support & Enablement: Collaborate with technical, marketing, and operations teams to ensure partners have the tools, resources, and support necessary to build within JPMC’s commerce solutions.
• Integrate Product Integration & Adoption: Work closely with large group of our internal stakeholders (engineering, marketing, servicing, product) team to ensure Merchant Services technology is easily accessible and integrated into a wide range of applications.
• Define Ecosystem Metrics & Reporting: Define key performance indicators (KPIs) for ecosystem growth, tracking the progress of the organization’s efforts in growing the developer base.
• Activate Ecosystem Events & Activation: Lead key events such as developer meetups, and conferences that promote the growth of the JPMC Commerce ecosystem and provide valuable networking opportunities for developers and industry leaders.
• Evaluate new business models quickly and with financial discipline, driving decisive outcomes that are agreed to by all stakeholders and then turned over for execution or removed from ideation
• Identify sales distribution channels for regional priorities and influence the global sales force for optimal P&L gains through direct client sales, partner distributions, or other commercial efforts to grow the global P&L
• Manage M&A considerations, partnerships, and other external industry partner evaluations complimenting global roadmap and revenue objectives

Required qualifications, skills and capabilities

• 10+ years’ experience of experience in partner ecosystem development and commercialization across payment and/or technology industries.
• Proven track record of building and scaling developer ecosystems, partnerships, and community engagement in a fast-paced, rapidly evolving space.
• Strong business acumen with experience in strategic partnerships, negotiation, and driving the growth of developer communities and ecosystems as well as expertise in go to market, product marketing, and sales strategies
• Exceptional communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders, including developers, partners.
• Ability to translate complex technical concepts into accessible language for developers, partners, and external audiences.
• Demonstrated leadership and people management skills, with the ability to inspire and collaborate with cross-functional teams, including engineering, marketing, and product.
• Data-driven approach with experience in tracking, measuring, and reporting on ecosystem growth metrics and KPIs.
• Excellent time management, communication, organization and project management skills
• Energetic, self-motivated and effective under pressure - must enjoy the challenge of working autonomously within a fast-paced and demanding working environment
• Demonstrates communication and diplomacy skills to work cross-organizationally to influence others, propel results/change and implement projects/processes on simultaneous projects

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans