Hello! 👋🏽
At Factorial we're looking for a new Account Manager for our Partners for the Spanish Market to help us boost the company to the next level. 🦄
Ready to be part of the challenge?🚀
The Role 📜
As part of the Strategy team, you will be responsible for onboarding new partners, ensuring that the partners and their clients use the platform to its fullest, and gathering customers' feedback One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs This requires you to perfectly adapt to the client, understand their processes and problems, and detect possible improvements and opportunities in the product
What will you be doing:
Build strong relationships with partners and understand their requirements through regular video calls in order to create engagement and provide them with product updates.
Provide after-sales support to help the partners retain their customers.
Coordinate with internal teams the needs and improvements our partners need.
Onboard and train our new Spanish partners by assisting them via video call and e-mail until they are fully trained.
Help the partners to implement Factorial to their clients.
Bring a consultative approach to ensure a fully customized experience setting up their accounts.
Understand our partner's problems and needs and gather their to improve the product
Help us create the best customer and partner journey and unlock the market.
Your Profile 🧐
Proactivity you will need to find the best way to ensure your partners are fully activated and their clients have the best experience implementing Factorial.
Fast Learner you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates.
Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients.
Growth mentality There’s plenty things to create so be ready to share ideas!
Good sense of analysis while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
Speak native-level of Spanish
Fluent English
Previous experience as an Onboarding Specialist/Implementation owner, Consultant, Account Manager or Payroll is highly valuable.
Knowledge of Human Resources is a plus!
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.
We own it We take responsibility for every project. We make decisions, not excuses.
We learn and teach We're dedicated to learning something new every day and, above all, share it.
We partner Every decision is a team decision. We trust each other.
We grow fast We act fast. We think that the worst mistake is not learning from them.
We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Wanna learn more about us? Check our website!
Perks of being part of our team💆
We care about people and we also offer a lot of benefits for employees:
High growth, multicultural and friendly environment 🤝
Alan as private health insurance 🩺
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽♀️
Save expenses with Cobee 💰
Language classes 👩🏽🏫
Breakfast in the office and organic fruit 🍏
Nora discounts 🍱
Free caffeine and theine ☕
Pet Friendly 🐕
The business software to manage your whole team.
With over 14.000 clients worldwide in more than 95 countries, Factorial is one of the leading business management softwares for SMEs. We provide intuitive solutions that automate and centralize administrative tasks to provide insights and help your business run smoothly.
Factorial was founded in 2016 in Barcelona and experienced quick growth due to the fact that so many businesses face the same challenge: wasting time on never-ending manual tasks. A few years later, in 2022, Factorial became a Unicorn, propelling us forward to continue on our mission of providing your business with a one-stop-shop solution for all people processes.
Factorial offers solutions like time management, talent management, recruitment, expenses, analytics, document management to name a few. Our all-in-one, user friendly platform makes it easier for businesses to focus on matters, the people within it.
