Job Description

Hello!👋🏽
At Factorial we're looking for a new Account Manager for our Partners for the Spanish Market to help us boost the company to the next level. 🦄

Ready to be part of the challenge?🚀

The Role 📜

As part of the Strategy team, you will be responsible for onboarding new partners, ensuring that the partners and their clients use the platform to its fullest, and gathering customers' feedback One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs This requires you to perfectly adapt to the client, understand their processes and problems, and detect possible improvements and opportunities in the product

What will you be doing:

• Build strong client relationships and understand their requirements through regular video calls in order to create engagement and provide them with product updates.
• Provide after-sales support to retain customers.
• Ensure prompt and accurate answers to clients’ queries.

• Onboard our new Spanish partners by assisting them via video call and e-mail until they are fully trained.
• Help the partners to implement Factorial to their clients.
• Bring a consultative approach to ensure a fully customized experience setting up their accounts.
• Understand our client's problems and needs and gather their feedback
• Share improvement points that can help us create the best customer journey and unlock the market.

Your Profile🧐

• Proactivity you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial
• Fast Learner you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates
• Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients
• Good sense of analysis while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
• Speak native-level of Spanish
• Fluent English
• Previous experience as an Onboarding Specialist/Implementation owner or Payroll is highly valuable.
• Knowledge of Human Resources is a plus!

Perks of being part of our team

• Save expenses with Cobee and get your salary in advance with Payflow
• Healthy life with Gympass and Alan as private health insurance
• Language classes with Yolk Academy & Factorial Language exchange
• Apeteat discounts
• Breakfast in the office, organic fruit and free caffeine and theine
• Flexible schedules, pet Friendly and no dress code!

Is this you?!Come rock the world with us!

About us 🚀

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices. 🌎

Our Values🫀

• We own it We take responsibility for every project. We make decisions, not excuses.
• We learn and teach We're dedicated to learning something new every day and, above all, share it.

• We partner Every decision is a team decision. We trust each other.
• We grow fast We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website!