Tabby | تابي

Partner Support Specialist

Tabby | تابي  •  Arab Republic of Egypt (Onsite)  •  22 hours ago
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Job Description

Partner Support Specialist

Application Deadline: 30 November 2028

Department: Partner Support Ops

Employment Type: Full Time

Location: Egypt

Reporting To: Sergei Piatkov

About the role

We are excited to invite you to join us on our mission to revolutionize partner experience at Tabby.
As Tabby’s Partner Support Specialist, you will be responsible for championing exceptional partner experience and satisfaction at Tabby.
Being representative of Tabby, you will communicate with partners, addressing a wide range of business and operational inquiries

Key Responsibilities

Duties and Responsibilities:
  • Support Tabby partners and applicants over chat, email and phone calls and answer their queries
  • Champion and implement partner support policies and procedures that align with department and company objectives
  • Provide insights and feedback on partner queries to help us identify areas of improvement and optimization of partner experience
  • Collaborate with your colleagues across different teams to ensure we continue to uphold our partner experience satisfaction, exceed our CSAT scores, and become renowned for being the center of best partner experience globally.

Skills, Knowledge & Expertise

Qualifications and Requirements:
  • Great Arabic and great English
  • Post Graduate Degree, preferably in math, business, marketing, finance
  • Excellent analytical, communication, and problem-solving skills
  • Good self-awareness and excellent soft-skills
  • Ability to focus, meet deadlines, and work in a fast-paced environment
  • Ability to work effectively and build strong relationships with cross-functional teams
  • Ability to take ownership and handle difficult situations
  • Experience in B2B support communications would be beneficial
Tabby | تابي

About Tabby | تابي

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 14 million users choose Tabby to stay in control of their spending and make the most out of their money.

Over 40,000 global brands and small businesses, including SHEIN, Amazon, Adidas, IKEA, H&M, Samsung and Noon use Tabby’s technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Tabby is active in Saudi Arabia, UAE, and Kuwait, and is now valued at $1.5 billion in its last round of funding from Wellington Management, STV, Mubadala Investment Capital, PayPal Ventures, Arbor Ventures, Bluepool, Hassana Investment Capital, Soros Capital Management and Saudi Venture Capital.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Riyadh, SA
Year Founded
Unknown
Website
tabby.ai
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