Ninja ๐Ÿฅท๐Ÿฝ ู†ูŠู†ุฌุง

Partner Support Specialist

Ninja ๐Ÿฅท๐Ÿฝ ู†ูŠู†ุฌุง  โ€ข  Riyadh, SA (Onsite)  โ€ข  7 days ago
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Job Description

We are looking for a proactive and detail-oriented Partner Support Specialist to join our team. In this role, you will be the first point of contact for our partners (restaurants/merchants), ensuring their operations run smoothly by resolving issues quickly, maintaining high service quality, and driving continuous improvement.

This role is ideal for someone with a strong quality mindset, excellent problem-solving skills, and a passion for delivering outstanding partner experiences.

Requirements

  • Minimum 1 year in customer/partner support, account coordination, or operations.
  • Confident troubleshooting skills.
  • Strong written and verbal communication in English (additional local language(s) a plus); able to simplify complex issues.
  • Organized, detail-oriented, and calm under pressure.
  • Experience with a ticketing system (e.g., Zendesk, Freshdesk), CRM, and basic spreadsheets for case notes and reporting.
  • Willingness to work shifts, evenings/weekends, and local holidays on a rotation as the business requires.
  • Strong quality mindset.
  • Ability to manage multiple tasks and prioritize effectively; ticket queues and chat/phone channels.

Benefits

  • Be part of a fast-paced, impact-driven environment
  • Opportunity to grow into advanced support or quality-focused roles
  • Work closely with cross-functional teams to improve partner experience
Ninja ๐Ÿฅท๐Ÿฝ ู†ูŠู†ุฌุง

About Ninja ๐Ÿฅท๐Ÿฝ ู†ูŠู†ุฌุง

Born from big dreams in 2022, Riyadh, Ninja quickly leaped from concept to reality, fueled by the trust and loyalty of our vibrant community. From the start, we've been more than a delivery service; we're your go-to Ninjas for everything essential โ€” grocery, bakery, coffee, beauty and hygiene products, and more, all delivered in stealth mode, in less than 30 minutes, thanks to our network of dark-stores and swift last-mile service. Through listening, learning, and relentlessly refining, today Ninja has become a symbol of efficiency and speed.

Craving a delivery service that matches your dynamic lifestyle, available at the swipe of a finger? Enter Ninja. With our app, a world of tens of thousands of products awaits your command, ready to be delivered with an unmatched speed. Whether it's a feast for tonight or the essentials for everyday life, we've got you covered, offering a seamless, hassle-free experience that is as fast as it is reliable.

Ninja's quest did not end in Riyadh. Our operations extended to cover all of Saudi Arabia (Jeddah, Eastern Province, Mecca, Madina, Kharj, Tabuk, Hail, Buraidah, and much more); and then beyond Saudi Arabia, weโ€™re bringing Ninja to other GCC countries, like Qatar and Bahrain. This expansion isn't just growth; it's our pledge to provide everyone with Ninja's promise of speed, reliability, and convenience.

With Ninja, every delivery is an adventure, and every order is a mission accomplished. Join us on this exhilarating journey. Download the Ninja App! www.ananinja.com/app

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Riyadh, Saudi Arabia, SA
Year Founded
2022
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