At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
Do you thrive on empowering partners to drive successful customer outcomes and long-term value? Would you love to help our partners further develop their expertise around customer success?
As a Partner Success Manager, you will be a part of Microsoft’s Channel Technical Team, focused on Azure within SME&C and accountable for driving Azure consumption growth through a portfolio of key partners aligned to a geographic region. You will be continuously innovating, technically fluent, and be the evolution of joint partner sales and success strategies—while remaining deeply centered on delivering customer outcomes at scale. You will play a critical role in assessing and advancing partner Customer Success Unit (CSU) maturity, building scalable practices that enable partners to drive sustained adoption and consumption.
To be successful, you will bring a strong understanding of partner business models, customer success practices, and cross-sell/upsell motions across cloud services and routes to market, along with a solid foundation in Azure (minimum 200-level knowledge) and IaaS. You will work with a cross-functional v-team spanning partner, sales, technical, and operations stakeholders to accelerate Azure consumption. By developing and scaling partner-led customer success practices—including CSU maturity—you will empower partners to better invest in customer needs, unlock new growth opportunities, and drive digital transformation outcomes. This role is flexible in that you can work up to [50% home / This role is Microsoft onsite only].
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
