Job Description

Partner Success Manager

Are you passionate about building strong client relationships and driving meaningful growth?

Would you like to join a global leader in risk, fraud, and identity solutions?

About our Team

At LexisNexis Risk Solutions, we partner with organisations to solve some of the world’s most complex risk challenges. Our team works at the forefront of fraud prevention, identity verification, and financial crime compliance, delivering solutions that help customers grow, improve efficiency, and enhance customer experiences.

You’ll be joining a high-performing, collaborative sales team that’s focused on delivering value through strong partnerships and long-term customer success.

About the Role

We’re looking for a Partner Success Manager to support and grow our partner channel, which represents a significant portion of our overall business.

This is a relationship-focused role where you will manage a portfolio of strategic partners, ensure successful adoption of our solutions, drive retention and growth. You’ll work closely with Partner Business Development Managers to support both existing relationships and new opportunities.

This is an excellent opportunity for a motivated, early-career professional looking to build a long-term career in account management within a global organisation.

Responsibilities

• Build and maintain strong, trusted relationships with partners
• Drive partner success through adoption, engagement, and retention strategies
• Coordinate and facilitate Quarterly Business Reviews (QBRs) with key partners
• Support onboarding, training, and ongoing partner enablement
• Identify opportunities for upselling and cross-selling (in partnership with BDMs)
• Act as a central point of coordination between partners and internal teams
• Prepare presentations, reports, and partner engagement materials
• Manage day-to-day partner requests, including onboarding and administrative processes
• Collaborate with sales, product, and operations teams to ensure seamless partner experience
• Occasional travel

Requirements

• Proven experience in account management, customer success, or partner management (approx. 2–4 years)
• Strong ability to build and maintain lasting client relationships
• Excellent communication and stakeholder management skills
• Comfortable balancing client-facing activity with administrative responsibilities
• Ability to work independently and manage multiple priorities
• Strong problem-solving mindset with a proactive approach
• Experience in SaaS, technology, or risk-related industries is highly regarded
• Exposure to partner or channel ecosystems is advantageous
• Familiarity with CRM tools (e.g. Salesforce) preferred

Work in a way that works for you

We promote flexibility and a healthy work-life balance. This role is Sydney-based with a hybrid working model (typically 2 days in the office), alongside opportunities to engage with partners both virtually and face-to-face.

Working for you

We know that your wellbeing and career growth are key to long-term success. We offer:

• Competitive salary and incentive structure
• Clear career development pathways across sales and account management
• Access to learning and development resources
• Global benefits and wellbeing initiatives

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. We provide customers with insights and technologies that drive growth, improve operational efficiencies, and enhance customer experiences.

Our solutions span fraud and identity management, financial crime compliance, and payments, helping organisations navigate risk with confidence in an increasingly complex world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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