Job Description

A new transformational adventure awaits you…

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune's ‘World's Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact towards our vision to be Australia’s leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!

Let’s create a brighter future together, let’s make a difference

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

An exciting opportunity exists for a commercially minded and relationship‑driven Partner Success Manager to join Zurich’s growing Retail Life business on a 17-month contract starting in June.

Reporting to the Head of Partnerships and working within our cross‑functional Self‑Directed Crew, this role plays a pivotal part in shaping a high‑performing, customer‑focused partner ecosystem. You’ll work closely with distribution partners to build strong relationships and help them thrive.

The position is responsible for managing and growing a portfolio of distribution partners by bringing joint business plans to life, identifying growth opportunities and delivering sustainable commercial outcomes. You’ll bring strong commercial acumen, creativity and a sharp understanding of customer needs to create exceptional partner experiences in the Australian Life insurance market.

A strong focus on execution excellence, optimisation and deep relationship management will be key, alongside robust risk and governance oversight. By connecting partners with Zurich’s products, platforms and expertise, you’ll help maximise value, strengthen long‑term partnerships and support the continued success of our Retail Life business.

Important to your success - Unlock your potential

• Strong relationship management and influencing skills, with the ability to build trusted commercial partnerships and present with impact
• Customer-centred mindset, with a clear focus on delivering positive partner and customer outcomes
• Commercial acumen across business development, distribution models and partner value creation, supported by data and insights
• Sound insurance knowledge (Life insurance a bonus) including products, underwriting fundamentals and distribution channels
• Strong risk and governance awareness
• Experience managing partner portfolios and working effectively across teams in fast-paced, agile environments
• 3–5 years’ experience in partnerships, business development or digital distribution within financial services, insurance, fintech or Insurtech; a business degree or similar is preferred.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus an AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role

• Global mobility opportunities across more than 200 countries worldwide

• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!