Job Description

Partner Success Delivery ManagerThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

The Partner Success Delivery Manager is responsible for the overall management of HPE-branded, partner-delivered HPE Services, program governance, end-to-end delivery management, operational performance, total customer & partner experience and financials of assigned delivery partners.

The Partner Success Delivery Manager has additional responsibilities to grow the HPE Services business in the Partner Accounts he/she manages by driving growth initiatives to ensure targeted growth is achieved by working closely with key Partner/HPE stakeholders.

Main Job responsibilities

• Acts as a Subject Matter Expert for all program requirements, documents and changes, etc.
• Ensures a close working relationship with assigned partners
• Leads operational delivery reviews with all assigned partners on a regular basis (reviewing performance delivery metrics, root cause analysis, corrective action plans, etc.)
• Ensures assigned partners deliver high quality customer satisfaction
• Ensures assigned partners have partner’s personnel with the required trainings, knowledge and skill-set to support the relevant HPE products.
• Leads partner delivery assessment on a yearly basis and ensure all related documents are properly recorded in the respective HPE tools
• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
• Utilizes in-depth understanding of customer and partner business, complex requirements to develop business case, validate the solution, and demonstrate services added value.
• Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.
• Develops a close relationship and collaboration with Partner Account Team
• Participates in Partner business reviews, understands partners’ business environment & market segments, drives the creation and execution of the Partner Success Delivery Plan
• Acts as escalation point for all partner escalations
• Performs business analysis, identifies root cause, and develops recommendations/solutions to drive business improvements.
• Develops a very close working relationship with country/region team

Education and Experience Required:

• Typically 8+ years to establish proven track record in Service Business Management.
• Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.
• Typically first level university degree or equivalent work experience; advanced degree is a plus.

Knowledge and Skills:

• High knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market.
• General technical understanding of products.
• Problem detection and analysis of root cause.
• Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
• Demonstrated skills in planning and financial analysis.
• Proficiency with desktop applications and familiarity with financial reporting tools.
• Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
• Excellent presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.
• Excellent communication and soft skills.
• Fluency in English and Cantonese language.
• Additional language is an advantage
• Influence within same team and level.
• ITIL 4 Foundation certificate is an advantage.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Job:

Services

Job Level:

Expert

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.