Job Description

Your main responsibilities:

• Managing and developing long-term relationships with a dedicated portfolio of high-value partners (Top Sellers) from China. Manage and execute GMV and activation targets within the portfolio ensuring regular target delivery.

• Analyzing partners' performance data to propose optimization strategies, up-sell tools (e.g., Advertisement, logistics), and increase their GMV.

• Acting as the main point of contact for solving complex operational issues and ensuring seller satisfaction.

• Implementing strategies to prevent churn and ensure high loyalty among key partners.

• Actively source products to campaigns and run dedicated operational sprints (e.g., logistics saturation).

• Share knowledge and support team goals, actively contributing to a positive team dynamic.

This is the right job for you if:

• Have a minimum of 2 years of experience in account management or customer success within e-commerce

• Possesses strong analytical skills to interpret sales data and advice partners on growth

• Is a relationship builder with a consultative approach to sales

• Fluent in Chinese and English (C1+)

• Has excellent problem-solving skills and attention to detail

• Able to adapt to changes and learning fast

What we offer:

• Flexible working hours in a hybrid model (4/1) - our hours can start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work.
• Long term discretionary incentive plan based on Allegro.eu shares (restricted stock units).
• Annual bonus based on your annual performance and company results.
• Well-located office in Warsaw (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers).
• English classes that we pay for related to the specific nature of your job.
• A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings.
• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
• Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy.