Job Description

Partner Success

• Title of Role: Partner Success
• Location: San Francisco, CA, remote
• Company Stage of Funding: Series A — Internet Marketplace Platforms
• Office Type: Remote
• Salary: $100K–$170K

We're representing a dynamic recruiting marketplace platform that connects businesses with specialized recruiters to streamline the hiring process. This company focuses on delivering a seamless, user-friendly experience that helps organizations quickly access a diverse pool of expert recruiters, enabling them to build high-performing teams efficiently.

What You Will Do

• Onboard new recruiting partners, guiding them through setup and best practices to drive engagement and results.
• Serve as the primary contact for partner inquiries, troubleshooting issues and providing timely, solutions-oriented support.
• Monitor partner activity and performance metrics, proactively identifying opportunities to enhance outcomes and deepen engagement.
• Develop and maintain resources and documentation that empower partners to maximize their platform usage.
• Collaborate cross-functionally with product, sales, and operations teams to surface partner feedback and inform platform improvements.
• Identify at-risk partners and implement retention strategies to reduce churn and strengthen long-term relationships.
• Track and report on key success metrics, contributing to scalable operational processes within the partner program.

Ideal Candidate Background

• 1 to 6 years of experience in partner success, customer success, account management, or similar client-facing roles.
• Proven ability to manage external partnerships or accounts end-to-end with a focus on relationship-building and problem-solving.
• Strong communication skills, both written and verbal, with the ability to engage professional stakeholders confidently.
• Operationally minded, capable of managing multiple priorities while tracking performance data and executing processes consistently.
• Self-motivated and disciplined, thriving in a fully remote work environment.

Preferred

• Experience within a marketplace, SaaS, or recruiting-adjacent platform.
• Familiarity with the recruiting industry, either as a recruiter or in a supporting role.
• Contributions to partner program development or onboarding processes are a plus.
• Exposure to CRM or customer success tools used for tracking partner health and engagement.

Compensation and Benefits

The base salary for this role ranges from $100K to $170K, offering a competitive compensation package that reflects the candidate's experience and contributions. Join a growing team that values innovation and partnership in a fast-paced environment.