Job Description

Overview

Working at Atlassian

Help our partners turn customer challenges into practical solutions built on Atlassian.

We’re looking for a Partner Solutions Architect based in Singapore to help our partner ecosystem build technical capabilities, develop repeatable solutions and grow successful services businesses. Your initial focus will be service management with Jira Service Management, alongside the automation, AI and integration capabilities of the broader Atlassian platform.

You don’t need to be an established ITSM specialist or already know every Atlassian product. You might come from solutions engineering, technical consulting, implementation or another customer-facing technical role. What matters is your ability to understand a business problem, get hands-on with technology and help others build effective solutions.

You’ll join our Partner Solutions team, working with experienced architects and colleagues across Partnerships, Sales, Marketing and Product. This role combines solution building, technical enablement and customer opportunity support, with room to deepen your service management expertise.

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities.

Responsibilities

• Help partners build solutions. Translate customer needs into practical solution designs, demonstrations and proofs of concept using Atlassian products, workflows, automation and integrations.
• • Strengthen partner capabilities. Understand the technical needs of your assigned partners and deliver focused workshops, hands-on sessions and reusable resources that help them become more self-sufficient.
• • Support customer opportunities. Work alongside partners and Atlassian account teams on technical discovery, solution design and validation. Help resolve technical questions and support a clear handover into delivery.
• • Develop repeatable offerings. Help partners turn successful approaches into reusable solutions and services, supported by clear use cases, technical documentation and customer evidence. Contribute to their progression towards Verified Solutions where appropriate.
• • Connect technology to business value. Help partners explain how a proposed solution can improve service delivery, simplify work or address a customer’s operational challenges, not just demonstrate product features.
• • Own your engagements. Agree priorities and next steps with stakeholders, manage your commitments and follow through independently. Bring in specialist expertise when needed and flag risks early.
• • Share what works. Contribute demos, reference architectures and lessons learned to the wider team. Bring partner and customer feedback into discussions with Product and other Atlassian teams.
• Your impact will be reflected in stronger partner capabilities, repeatable solutions and meaningful contributions to customer opportunities and partner-led growth in your region.

Qualifications

What you’ll bring

• Practical technical experience in solutions engineering/pre-sales, technical consulting, implementation, professional services or a comparable role.
• Experience working with customers or partners to understand requirements and translate them into a technical solution. Previous channel-partner experience is helpful, but not essential.
• A hands-on approach. You have configured or extended software platforms, built workflows or automations, developed integrations, or created technical demonstrations and proofs of concept.
• Strong problem-solving skills. You can break down an unfamiliar problem, ask useful questions and explain your recommendations clearly.
• Clear communication and collaboration skills. You are comfortable presenting technical concepts, facilitating discussions and helping others learn.
• Initiative and dependable follow-through. You can manage agreed priorities without close oversight, work across distributed teams and recognise when to ask for help.
• Curiosity and a willingness to learn. You are interested in service management, cloud platforms, AI and automation, and motivated to develop deeper expertise.

If you have a strong technical foundation, enjoy helping others succeed and want to grow your expertise in service management, we’d like to hear from you.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.