Job Description
Key Deliverables
The Specialist, Partner Settlement will be accountable to achieve the following objectives:
Strategy Implementation
- Abide by and execute the functional strategy cascaded by the functional lead.
Governance
- Comply with the set governance mechanisms, under supervision from the functional lead.
- Abide by function's budgets in line with business objectives.
Operational Delivery
The role is accountable for the following work area outcomes:
Partner Settlement & Liquidation
- Execute and process daily settlements and liquidations for all Fintech partners (Agents, Merchants, Banks, Service Providers) in accordance with agreed SLAs.
- Set up and manage scheduled and automatic liquidations for partners and merchants.
- Review and initiate journals for partner settlements to ensure transactions are properly accounted for and authorized.
- Manage the float and virtual cash generation, advising Treasury on funding requirements based on reconciliation and settlement schedules.
- Daily Reconciliation of all incoming virtual card transactions and management of refunds
- Second level support; including GIMAC chargeback and clawback processing, validation of balance transfers, account adjustments, account blocking and reactivation, as well as handling any other requests escalated by the frontline team.
Operational Controls & Compliance
- Adhere to and implement internal controls to mitigate financial and operational risks in the settlement process.
- Ensure all settlement activities comply with relevant laws, regulations, and company policies related to financial operations.
- Flag any identified irregular transactions or movements during settlement processing to the Manager Operations.
Query & Incident Management
- Liaise with internal teams (Sales, Compliance, Risk, Finance) to resolve partner settlement disputes and queries.
- Act as the primary point of contact for banks, partners, and merchants on settlement-related issues, ensuring timely resolution and feedback.
Reporting
- Prepare and submit regular reports on settlement performance and partner payouts.
- Report on a daily basis to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organisation.
- Job Requirements (Education, Experience and Competencies)
Education:
- Bachelor in any Finance, Accounting or its equivalent in area of specialization
- Relevant post graduate qualification is an advantage
Experience:
- A minimum of 1 to 2 years’ total experience in a similar position with at least 2 years in a managerial role
- Experience in Fintech, banking or Mobile Money is preferred
- Experience in Mobile Money back office operations & support
- Experience in Agent & Merchant Management
- Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
Competencies:
Functional Knowledge:
- Knowledge of Fintech, payment, e-commerce, banking, microfinance ecosystem
- Back office process Management
- SLA and query handling
- Incident & Compliant Management
- Customer Relationship Management
- Stakeholder Relations Management
- Project Planning, Organising and Delivery
Skills
- Relationship/people management
- Analytical thinking
- Continuous improvement
- Data interpretation
- Delivery focused
- Presentation
- Relationship building
- Authorities
As per MTN Fintech DOA
- Collaboration (Formal and Informal Relationships)
Responsibility towards:
- Key internal stakeholders:
- Other functions within the OpCo
- Group Fintech Commercial Operations team, when required
- GSM Opco teams where required (Customer Support, S&D etc.)
- Key external stakeholders:
- Agents, Merchants, Consumers
- External contractors and partners
- Trade Marketing partners
- Service Delivery partners
Education:
- Bachelor in any Finance, Accounting or its equivalent in area of specialization
- Relevant post graduate qualification is an advantage
Experience:
- A minimum of 1 to 2 years’ total experience in a similar position with at least 2 years in a managerial role
- Experience in Fintech, banking or Mobile Money is preferred
- Experience in Mobile Money back office operations & support
- Experience in Agent & Merchant Management
- Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
