Job Description

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.

Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.

Your role at Exness:

A member of the specialized client-facing department focussed on on providing an exceptional level of care to new and existing partners through a value-driven relationship-based approach. The Partner Relationship Manager will retain and grow Partners, providing relationship management and support throughout the partner user journey.

The role is based in our Kenya office. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

You will:

Account Management Functional Expertise

• Account Management
• Act as the primary point of contact between the Partners and the Company.
• Ensure partner satisfaction by maintaining a professional relationship, handling and following-up on issue resolutions and catering to Partner needs
• Directing partners to a specific outcome through company approved communication channels.
• Educate partners on the Company’ platforms and websites, proactively offering new tools and features to partners
• Tend to partners’ needs and concerns to offer the best solutions/alternatives to partners.
• Engage with the partners following the sales process and practices defined for that opportunity.
• Keep partners up-to-date with Exness’ developments to ensure they receive the highest level of service.
• Establish, develop and maintain business relationships with current and prospective partners to generate new business for Exness’ products/services.

• Business Development
• Build and manage a profitable portfolio of Exness business partners by acquiring new, growing and retaining existing partners including building and maintaining a robust pipeline of new potential partners
• Develop a deep understanding of their respective markets, competitive analysis and partner activities
• Formulate and articulate market specific strategies, competitive analyses, growth strategies, including collaborative initiatives such as with our internal marketing team, loyalty campaign teams, as well as our event teams.Plan and develop promotional campaigns, activities, and participate in client events and business trips to engage better with partners.
• Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity.
• Participate in related industry & partners events and this will take in the form of expos, conventions, training and seminar sessions.
• Ensure compliance and adherence of the Company business, regulatory and brand guidelines.

What makes you a great fit:

• Minimum 3 years of experience in account management, client relationship or any relevant client facing roles within the financial trading industry.
• Excellent communication both verbal and written in native language and English
• Excellent presentation skills in both native language- Swahili and English.
• Excellent convincing and influencing skills.
• Persistence and critical thinking skills.
• Strong commercial and business development mindset.
• Deep knowledge in financial markets, trading, investing, technical and fundamental analysis.
• Strong knowledge in Stock / FOREX trading knowledge
• Sales-driven and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.
• Experience working with Salesforce, Tableau and other reporting tools.
• Graduating with a Bachelor degree is compulsory.
• Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines
• Able to work in a team and individually when need be
• Investment license/financial certifications highly regarded.

What we offer along the way

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Education allowance for your children’s school and kindergarten fees
• Outstanding team-building experiences and corporate parties

Your journey after applying:

1. First interview (up to 30 minutes)
2. English Assessment
3. Task Assessment (5 Days)
4. Presentation + Final interview (60 minutes)