Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Role Purpose

This role is responsible for coordinating the successful implementation of products and services for customers by working cross-functionally across the organization. The individual will act as a primary internal contact, ensuring a seamless customer experience through efficient coordination, issue resolution, and stakeholder engagement.

Key Accountabilities

• Act as the primary point of contact for internal stakeholders to support the implementation of customer products and services
• Coordinate activities across multiple departments to ensure timely, accurate, and efficient delivery
• Resolve issues related to missing or conflicting product information by collaborating with customers, sales, relationship managers, operations, banking, and legal teams
• Establish and maintain strong relationships with key partners, ensuring alignment with organizational objectives
• Facilitate regular performance reviews with partners, analyzing key metrics and driving continuous improvement initiatives
• Maintain proactive communication with partners, ensuring transparency and fostering long-term collaboration
• Manage partner action logs end-to-end, ensuring clear ownership and timely resolution of actions
• Collaborate with internal project SMEs to stay informed on upcoming changes and represent partner interests effectively
• Lead resolution of partner escalations in collaboration with the Complaints team, addressing root causes and improving processes
• Partner with Business Development Relationship Managers to ensure aligned engagement and shared objectives
• Act as the primary escalation point for operational issues, taking ownership of resolution and communication back to partners
• Manage multiple projects, priorities, and deadlines simultaneously in a fast-paced environment'

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Five or more years of clerical, operations, and/or customer service experience

Preferred Skills/Experience

• Strong knowledge of organizational products, services, and systems
• Proven ability to manage multiple tasks, projects, and deadlines simultaneously
• Ability to identify, resolve, and escalate complex issues with minimal guidance
• Strong stakeholder management and relationship-building skills
• Excellent interpersonal, verbal, and written communication skills
• Strong focus on customer experience and continuous improvement
• High level of accountability and ownership
• Proficiency in Microsoft Office applications

This role requires working from a U.S. Bank location three (3) or more days per week. 

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.