Fixed Term (Initial period of 4 months with possibility of extension upon further review)
Remote UK
Who we are
UniQuest, part of Keystone Education Group, is the leading student recruitment technology and services provider to higher education. Based in the UK and founded in 2013, we partner with higher education institutions to improve student engagement from first enquiry to enrolment. We offer a comprehensive platform solution, an expert workforce, and data-led processes to engage students globally. With over 250 team members across four international offices, we foster a culture of ownership and flexibility, supporting career growth and focusing on tech-enabled, people-driven, and process-powered solutions. Altogether with Keystone we are more than 700 people, underpinned by a successful student demand generation business with over 5,500 global university partners and 110 million student visitors to our websites annually.
What are we looking for
Are you passionate about helping our university partners and students succeed and delivering exceptional service? Then we would love to talk to you about joining our team.
What you’ll be doing
Owning the relationship, engagement and success of your university partner.
Acting as the first point of contact for service delivery and provision.Being a brand ambassador for UniQuest.
Understanding partner goals, targets and objectives whilst being able to match UniQuest services with their requirements.
Further embedding our partnership through the creation of new commercial opportunities.
Carefully managing partner expectations when their requests are not strategically beneficial or may negatively impact day to day service delivery.
Enforcing an adherence to Service Level Agreements and contractual obligations
Minimising risk by pre-empting any operational issues that may arise and implementing initiatives to avoid these issues.
Monitoring recruitment figures to ensure targets are being met on an ongoing basis.
Administration of the strategic account management CRM.
Sharing student insights internally in a timely manner to assist group wide reactive activity to any notable trends in the market.
Maintaining knowledge bases and being a single point of truth for information about your partner.
Work with Contact Centre colleagues to ensure the team is always focussed on agreed priorities.
Ensure partner data is seamlessly being added to the UniQuest platform.
What you’ll have
Experience of working in higher education.
A great track record in managing stakeholders and relationship management.
Impressive communication and prioritisation skills
An analytical mind with the ability to look at the bigger picture whilst also being able to get into the weeds.
What you’ll get
To drive and strengthen relationships with our partners.
To have an impact on one of the most important decisions a person will make.
To be able to work with like-minded people that are all striving to ensure our partners love us.
At UniQuest, we work hard to create a fantastic workplace where employees feel engaged and supported. We take various steps to ensure our team can excel in their roles and seize new opportunities.
In exchange for helping us do business in the right way, we have a rewards package that includes your salary, a company performance-based bonus and other nice things like an extra 3 days off at Christmas.
At UniQuest, we believe in having a diverse team at all levels of the company. We welcome applications from everyone, no matter their background. Our Equal Opportunities Policy is here to help everyone who works with us reach their full potential. We want to make sure that all the talents and resources of our team are fully utilised to create a workplace with opportunities for everyone.
At Keystone, you will be working with passionate, professional and high-performance individuals. Together, we have grown successfully into more than 700 talented employees with sites that are recognized as the world's leading search engines for education. Ambition, drive and great ideas help us reach our goals – join us in the next step of your career!
Please send us your application by hitting the button "Apply here!".
Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.
Please note that applications will only be accepted from candidates who are living in the UK and authorized to work for any UK employer. This role is not eligible for sponsorship.
We help students make one of the most important decisions of their lifetime, finding the right study program. At Keystone, we actively build bridges between prospective students and institutions on our global network of 500+ websites.
