Allegro

Partner Quality Monitoring Specialist

Allegro  •  Poznań, PL (Onsite)  •  11 hours ago
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Job Description

Your main responsibilities:

We’re looking for someone to join our team as a Partner Quality Monitoring Specialist. You’ll be responsible for monitoring policy violations and ensuring the quality of our partners’ sales.

Help us create a safe environment for online shopping! If you feel confident in areas such as Allegro’s Terms of Service, Sales Quality, and transaction security—we look forward to receiving your application.

Your daily challenges:

  • You’ll handle issues related to violations of Allegro’s Terms of Service and applicable laws
  • You’ll have a real impact on how Allegro operates and ensures security
  • You’ll take responsibility for improving Sales Quality and seller support, as well as increasing customer satisfaction with transactions on Allegro
  • You’ll be responsible for ensuring compliance with communication guidelines between customers and partners
  • You’ll work closely with the teams responsible for transaction security on Allegro and Customer Service

This is the right job for you if:

  • They excel at analyzing text and data and are able to make decisions quickly
  • They are able to work with large amounts of data
  • They are able to efficiently gather, verify, and analyze information from open sources (OSINT)
  • They understand the importance of sales quality and transaction security and pay attention to even the smallest details
  • They are proficient in using artificial intelligence (AI)-based tools
  • They have operational experience gained in security departments or back-office roles
  • They are thorough, responsible, committed, and meticulous
  • They are open to collaboration and able to work as part of a team
  • They can work with focus and under time pressure
  • Have a good command of written and spoken English (at least B1 level)
  • Are available to work shifts (afternoons and weekends
  • Knowledge of data analysis (e.g., SQL) is a plus

What we offer:


- Greatly located offices (e.g., with well-equipped kitchens, bicycle parking) and excellent work tools (e.g., height-adjustable desks, ergonomic chairs, interactive conference rooms).
- A wide package of non-wage benefits in a cafeteria system - you decide what you use (we have, for example, medical, sports, and lunch packages, insurance, shopping vouchers).
- English classes paid for by us.
- A training budget, inter-team collaboration opportunities (cross-functional training), and an internal educational platform with training on various topics.
- A day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
- Company special events - Spin Kilometers, Family Day, Fat Thursday and many other occasions that we celebrate.

And that's just the beginning! You can read more about the benefits here

#goodtobehere means that:
- You will join a team you can rely on - we work with great specialists who sharing knowledge and experience have in their DNA.
- You will deliver top-quality projects that have a real impact on millions of customers. Quality is a priority for us (confirmed, for example, by the Service Quality Star Award), and your work will directly shape the experience of the largest e-commerce platform in Poland.
- You will work in an environment where the pace of business development provides plenty of opportunities for quickly acquiring new, unique competencies and solving challenges you won't find anywhere else.
- You will have daily contact with experts from various business and technology areas to deliver the best solutions that exceed the expectations of millions of customers.

Send us your CV and… see you at Allegro!
Allegro

About Allegro

Allegro is the most popular shopping platform in Poland and the largest e-commerce platform of European origin.

We operate a marketplace model which means that customers can buy whatever they need from over 135,000 merchants, who can list an unlimited number of offers on our platform.

We offer products in all key categories including Automotive, Fashion, Home&Garden, Electronics, Books and Collectibles, Kids or Health and Beauty. Each month, 22 million customers visit our platform, which is equivalent to almost 80% of all Internet users in Poland. They can choose from over 250m offers at the most attractive prices with maximum convenience including fast and free deliveries under the Allegro Smart! programme, modern financial services (Allegro Pay), as well as Poland’s widest 50k pickup points network.

In 2019 we celebrated the 20th anniversary of Allegro in Poland.

For over two decades, we have been serving consumers and promoting the idea of entrepreneurship in one of the most innovative areas of the economy. We have come a long way from an auction site for private individuals looking for a modern alternative to their local flea market. Today, we are a vibrant international marketplace platform for professional sellers and a must-have sales channel for top international brands and retailers.

We currently employ more than 7000 employees and each of us ranks among the best experts in their field. Whether it’s in Technology, Customer Experience, Commerce, Delivery Experience or many other teams, we’re all proud to say that Allegro employs the best people on the market and all of us are ready to admit that it’s #goodtobehere.

ESG Report 2022: https://allegro.pl/zobacz/esg

Career at Allegro: https://jobs.allegro.eu/ Allegro Tech: https://allegro.tech/

Brand Journal: magazyn.allegro.pl

Support & help: pomoc.allegro.pl // facebook.com/allegro

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
Poznań, PL
Year Founded
1999
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