Job Description
Partner Operations Specialist – Ad Ecosystem
Location: Toronto, ON, Canada / Mountain View, CA, US (Hybrid)
Job Type: Contractor, Full Time, Monday - Friday
Position Overview
MediaGo is seeking a motivated, detail-oriented Partner Operations Specialist to join our global operations team. In this role, you will serve as a key operational bridge between our global business teams and third-party technology & ecosystem verification partners, ensuring the long-term health, compliance, and operational excellence of our programmatic advertising platform.
This role combines partner communication, case management, and cross-functional coordination. You will be responsible for managing day-to-day partner communications, handling ad quality and compliance appeals, establishing standardized escalation trackers, and gathering market intelligence to support sustainable business growth across North America and global markets.
Key Responsibilities
- Partner Relationship & Account Operations
- Serve as the day-to-day operational point of contact for key ecosystem technology, compliance, and measurement partners.
- Organize and lead regular operational check-ins (weekly/bi-weekly cadence) to review open cases, platform updates, and service SLAs.
- Foster collaborative, trusted working relationships with external partner teams across North America.
- Case & Appeal Management (Ad Quality & Policy)
- Own the end-to-end management of ad compliance appeals, domain whitelisting, and creative scan troubleshooting across top supply and publisher channels.
- Coordinate urgent (P0/P1) case escalations, investigate root causes with internal stakeholders, and submit well-documented appeals to external review teams.
- Drive cases to resolution to ensure minimal disruption to live traffic and partner monetization.
- Cross-Functional Coordination
- Act as the communication liaison between external partners and internal teams, including Client Management, Business Development, Ad Operations, and Product/Engineering.
- Translate operational feedback and policy guidelines into clear, actionable recommendations for internal account managers and technical teams.
- Tracking & Ecosystem Intelligence
- Build and maintain a centralized Case & Escalation Tracker to log issue types, partner responses, resolution times, and recurring root causes.
- Stay up-to-date on emerging industry standards, platform policy updates, and brand safety benchmarks, sharing relevant insights with the broader team.
- Proactively explore and build early communication channels with broader industry service providers to prepare for future business needs.
Qualifications & Requirements
- Experience: 1–3 years of experience in account management, ad operations, partner solutions, customer success, or related client-facing operational roles (AdTech, digital media, or SaaS experience preferred).
- Communication Skills: Excellent verbal and written English communication skills; comfortable presenting issues clearly and professionally to external partner representatives.
- Language Proficiency: Bilingual fluency in English and Mandarin Chinese (written & spoken) is strongly preferred to facilitate smooth cross-border collaboration between North American partners and global engineering/operations teams.
- Core Competencies:
- High attention to detail with strong organizational and follow-through capabilities.
- Proactive problem-solver with patience and persistence in managing multi-step case appeals.
- Ability to thrive in a fast-paced, cross-timezone work environment.
- Technical Aptitude: Foundational familiarity with digital advertising concepts (DSP, SSP, programmatic buying, ad serving) is a plus, though deep technical engineering expertise is not required.
- Education: Bachelor’s degree in Business, Marketing, Communications, Information Systems, or equivalent practical experience.
Hourly Pay Rate Range: $25-$35/h
