Job Description

Actionstep is looking for a highly organised and relationship-focused Partner Operations Specialist to support the success of our Actionstep Certified Partner ecosystem.

This role sits at the intersection of partner enablement, delivery coordination, and operational support. You will work closely with partners and internal teams to help ensure partner-led implementations run smoothly, onboarding is well coordinated, and delivery progress remains visible across engagements.

If you enjoy bringing structure to fast-moving environments, coordinating complex workstreams, and building strong working relationships across teams, this role offers the opportunity to make a real impact in a growing global SaaS company.

About the Role:

As a Partner Operations Specialist, you will play a key role in supporting our partners and internal teams to deliver successful customer outcomes.

You will help coordinate partner onboarding and enablement activities, maintain operational visibility across partner-led implementations, and support delivery coordination across multiple engagements. This includes tracking milestones, managing risks and follow-up actions, coordinating internal resources when required, and supporting governance rhythms across the partner ecosystem.

You will also build strong working relationships with partners and internal stakeholders, helping navigate delivery challenges and ensuring alignment across commitments, timelines, and delivery expectations.

Success in this role requires strong organisation, clear communication, operational thinking, and the ability to work confidently across multiple stakeholders in a fast-paced environment.

About Actionstep:

Actionstep is a pioneer in cloud-based Legal Practice Management software. Headquartered in Auckland, New Zealand, with teams across Australia, the United States, and the United Kingdom, we empower thousands of law firms worldwide to run more efficient, profitable, and scalable practices.

As a fast-growing SaaS company, we are deeply focused on innovation, customer success, and building strong partnerships. Our global partner ecosystem plays an important role in helping customers implement and get the most value from the Actionstep platform.

At Actionstep, you’ll join a collaborative and supportive team environment where initiative is encouraged, ideas are welcomed, and people are empowered to make an impact.

What your days will look like:

Partner onboarding and enablement

• Coordinate onboarding activities for new Actionstep Certified Partners
• Support partner training sessions, onboarding milestones, and certification activities
• Maintain onboarding resources, playbooks, templates, and partner documentation
• Help partners understand Actionstep implementation methodologies and delivery best practices

Delivery Coordination

• Maintain visibility across partner-led implementations, tracking milestones, risks, and dependencies
• Coordinate with partners and internal teams to keep engagements progressing smoothly
• Help organise internal specialist resources such as consultants, solution architects, and data migration experts when needed
• Maintain operational tracking and reporting across multiple engagements

Partner and stakeholder collaboration

• Build strong working relationships with partners and internal stakeholders
• Support delivery discussions, operational check-ins, and governance rhythms
• Assist with managing delivery risks and first-line escalations
• Participate in post-project reviews and continuous improvement initiatives

Who You Are:

Organised and Detail-Oriented: You bring structure and clarity to complex environments, maintaining strong attention to detail while managing multiple priorities and operational tasks.

Relationship-Focused: You build trusted relationships with partners and internal teams, creating collaborative working relationships that support successful delivery outcomes.

Clear and Confident Communicator: You communicate clearly and professionally, aligning stakeholders around commitments, timelines, and delivery expectations.

Calm Under Pressure: You remain composed when navigating delivery challenges or escalations, helping guide difficult conversations toward constructive resolution.

Proactive and Solutions-Oriented: You identify risks early, take ownership of follow-up actions, and help maintain momentum across multiple engagements and workstreams.

Operationally Minded: You bring structure, clarity, and consistency to fast-moving environments, helping ensure processes, tracking, and operational activities remain organised and effective.

Adaptable and Resourceful: You are comfortable working independently while collaborating effectively across teams, adjusting quickly as priorities evolve.

Comfortable with Ambiguity: You are confident operating in environments with shifting priorities, evolving processes, and a degree of uncertainty, maintaining focus and progress despite change.

Requirements

We’re looking for someone who is organised, collaborative, and comfortable working in a fast-moving SaaS environment.

You might be a great fit if you:

Essential

• 3–5 years’ experience in partner operations, delivery coordination, project coordination, customer operations, implementation support, or similar operational roles.
• Experience coordinating complex workstreams, onboarding programs, implementation activities, or delivery operations involving multiple stakeholders.
• Demonstrated ability to manage partner or customer relationships professionally, including navigating delivery issues or challenging conversations.

• Strong organisational, communication, and operational coordination skills.
• Ability to identify risks, drive follow-up actions, coordinate stakeholders, and maintain progress across multiple engagements.

Desirable

• Experience working in SaaS, legal technology, professional services, or partner/channel delivery environments.
• Experience supporting partner-led or outsourced service delivery models.
• Familiarity with implementation methodologies, delivery governance frameworks, or partner enablement programs.
• Experience using project management or collaboration tools such as Asana, Jira, Monday.com, or similar platforms.

Benefits

We offer a fantastic and inspirational working environment!

Hybrid Work Flexibility: Enjoy a blend of in-office and remote work to suit your lifestyle.

Modern Offices: Work in a central location with great coffee and even better company.

Inclusive, Supportive Culture: Work with a genuinely friendly team that values collaboration and authenticity.

Relaxed Dress Code: Be yourself and dress comfortably, while respecting the nature of our workplace and your teammates.

Birthday Leave: Celebrate your big day with a day off, just for you.

Unlimited Leave: Take the time you need to recharge, without the stress of counting days. We trust our team to balance flexibility with responsibility.

Regular Team Events: From lunches to trivia competitions, we like to keep things social.

Professional Development: Access to training, mentoring and internal growth opportunities.