Job Description

We deliver the best GIS solutions in the world, with the brightest minds on the map.

What are the issues that matter most to you? Climate change, national security, disaster response?

At Esri Australia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.

We turn problems into opportunities, and that takes two things:

• The most powerful GIS technology and solutions.
• Driven, talented, and passionately curious people.

Here we connect them, and that’s how we achieve incredible things for communities, economies, and for your career.

About the Role

The Partner Operations Manager leads the operational backbone of Boustead Geospatial’s partner ecosystem, driving strategic growth through data driven insights, scalable operational processes, and strong cross functional alignment. The role combines strategic vision with operational discipline to maximise partner driven revenue, enhance operational efficiency, and support growth across Boustead Geospatial. This is a senior individual contributor role requiring strong leadership qualities and the ability to influence senior stakeholders driven by insights, scalable operational processes, and strong cross functional alignment.

Here are the major responsibilities:

1. Strategic Leadership and Planning

• Develop and execute partner operations strategies aligned with Boustead Geospatial’s GTM objectives.
• Lead the operationalisation of the partner strategy across the business.

2. Group wide Partner GTM Initiatives and Operations Management

• Build partnering capability (people, process, systems and data) across regions while accommodating local requirements.
• Standardise partner operations processes across regions while accommodating local requirements.

3. Analytics, Reporting and Performance Measurement

• Use analytics and KPIs to measure partner and internal performance, deal velocity, and revenue impact.
• Provide regular insights and decision support reporting to leadership.

4. Collaboration and Change Management

• Connect with sales leadership, country leads, delivery, marketing and customer success teams to remove operational barriers and streamline the partner journey.
• Drive adoption of new tools, processes, and best practices to scale partner operations.

About You

You’re a strategic, commercially minded operator with exceptional stakeholder management capability, clear and confident communication, and a knack for solving complex operational problems. You thrive in environments where you can bring structure and scale to partner‑related processes, ideally with experience in partner operations, enterprise software or SaaS. You bring the leadership, clarity and operational discipline to help elevate our partnerships engine.

What we’re looking for:

• 5+ years’ experience in partner operations, partner management, or GTM operations, ideally in enterprise software or SaaS
• Experience working in both vendor and partner roles, is highly regarded.
• Demonstrated thought leadership and senior stakeholder management capability.
• Strong communication, problem solving and critical thinking skills
• Strong understanding of partner ecosystems including resellers, distributors, GSIs, and technology alliances.
• Proven success building or scaling partner programs in complex, high growth B2B environments.
• Familiarity with hyperscaler partner programs and marketplaces is an advantage.
• Demonstrated experience in establishing operational functions from inception.
• Strong ability to drive accountability through clear goals, KPIs, and performance processes.
• Proven capability managing trusted relationships with C-level leaders.
• Ability to innovate, simplify, and improve operational processes.
• You must hold current permanent and full-time working rights in Australia.
• Attitude and behaviour align with Esri Australia's core values.

Discover how our values shape our impact, your journey begins with one click here:  Our people

No recruitment agencies please.

We are managing this recruitment process internally and will not accept unsolicited CVs or candidate introductions from agencies.