Job title: Partner Onboarding Coordinator

Reports to: Manager, Sales Operations

Department: Acquiring

Location: Remote

Grade: 14

About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

As a Partner Onboarding Coordinator, you will be responsible for overseeing and managing the new partner onboarding process for Priority. The Partner Onboarding Coordinator is solely responsible for ensuring that each Priority Partner (ISO Partner, ISV Partner, Referral Partner) is trained on Priority’s systems, is provided with relevant materials and support documentation, and facilitates any initial requests that a partner may have during the 60 day onboarding period.

Responsibilities:

What Success Looks Like:

Success in the Partner Onboarding Coordinator role is defined by the following measurable operational outcomes and team performance:

• Customer Outcomes: Customers are onboarded efficiently, educated effectively, and achieve early activation, adoption milestones, faster time-to-value, stronger adoption, and greater long-term satisfaction.

• Service Quality: The individual consistently delivers a high-quality onboarding and support experience with strong accountability and engagement.

• Process Improvement: Processes, tools, and documentation are continuously improved to support scale and efficiency.

• Insightful Reporting: Reporting provides meaningful insights that inform decisions and improve outcomes.

Candidates Requirements:

• At least two years of experience as a relationship manager in the Bankcard industry.
• Must enjoy working in a sales and service environment that moves at a fast pace.
• Developed understanding of the financial technology industry, including the basics of credit card processing process and logic.
• Understanding of the sales partner residual compensation model, calculations, and common issues that may occur.
• Strong communication skills (written and verbal).
• Proficiency in Microsoft Office and Google Drive.
• Comfortable managing and adhering to processes.
• Demonstrated excellent accuracy and attention to detail.
• Must have good multi-tasking and problem-solving skills.
• Works well in a team environment, with the ability to function with professionals internally and externally at all levels.
• Ability to listen, communicate, and interpret client’s needs and objections.
• Ability to de-escalate situations, and drive meaningful resolutions.
• Experience in Excel/Sheets completing basic financial analysis or formula-based calculations.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $60k-$65k

We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs

• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage

• Mental health support for employees and dependents through Lyra Health

• Family planning and women’s health benefits through Carrot

• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement

• Leadership development programs

• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.

• Requires the ability to lift 10 pounds.

• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.