Job Description

-Manage end-to-end relationships with technology vendors whose products and services form the foundational building blocks of the organisation's internally-built platform, which is productised and offered as-a-Service to customers.

-Collaborate closely with the Enterprise Architect and key technology vendors to co-develop and incubate new service offerings that can be built on top of the organisation's existing managed services portfolio — translating vendor technology capabilities into differentiated, market-ready services.

-Engage vendors as strategic innovation partners to identify emerging technology capabilities (e.g., AI-driven operations, SASE, network analytics, automated remediation) that can be integrated into the managed services stack and brought to market as new revenue-generating offerings.

-Work with the Enterprise Architect to assess the technical feasibility, integration complexity, and architectural fit of new vendor-enabled services; support the development of service blueprints, reference architectures, and go-to-market collateral for new offerings.

-Participate in joint roadmap planning sessions with vendors to align vendor product evolution with the organisation's managed services strategy, ensuring new platform capabilities are proactively adopted into the service portfolio.

-Design and maintain Unit of Measure (UOM)-based cost structures that decompose underlying vendor costs into granular, service-consumable units (e.g., per user, per device, per node, per GB, per API call, per ticket, per licence seat), forming the basis for the platform's customer-facing pricing, tiered service packages, and margin management.

-Translate vendor commercial schedules into standardised internal cost-to-serve models and rate cards, enabling accurate platform product pricing, cost allocation across service tiers, and P&L visibility for the platform business.

-Perform projected vs. actuals cost reconciliation using UOM consumption data to ensure platform economics remain aligned with customer consumption patterns; identify and address licence over-provisioning, under-utilisation, and cost inefficiencies.

-Collaborate with Presales, and Solutions Architecture teams to ensure vendor component costs and new service constructs are accurately reflected in the platform's commercial offerings — including subscription tiers, consumption-based billing, and bundled service packages.

-Lead end-to-end contract negotiations, renewals, and amendments for platform vendor agreements in collaboration with Legal and Procurement; structure vendor terms to support scalability, multi-tenancy, co-innovation, and service-level commitments of the customer-facing platform.

-Own platform vendor spend tracking and budget forecasting in collaboration with Finance; identify cost optimisation opportunities through vendor consolidation, volume-based pricing negotiations, licence reclamation, and UOM tier renegotiation to improve platform gross margin.

-Conduct periodic vendor risk assessments for platform components covering cybersecurity posture, regulatory compliance (e.g., MAS TRM, PDPA), availability, and business continuity — ensuring vendor risks do not cascade into customer-impacting service disruptions.

-Conduct RFI/RFP/RFQ processes for platform component refresh or new capability onboarding; benchmark existing vendor terms and technologies against market alternatives to keep the platform competitive.

-Produce executive-ready dashboards and reports on platform vendor costs, new service development pipeline, component performance, licence utilisation, and risk posture for Product, Technology, Finance, and C-suite stakeholders.

Qualifications

-Degree in Business Administration, Information Technology, or a related field with at least 5–8 years of relevant experience in technology vendor management, platform product commercialisation, or technology procurement within a managed services, telco, or enterprise IT environment.

-Demonstrated experience in co-developing or incubating new technology service offerings in partnership with vendors and enterprise architects, translating vendor capabilities into managed services or as-a-Service products.

-Demonstrated experience in building UOM-based cost structures and pricing models for technology platform services (e.g., per-user, per-device, per-GB, per-transaction), with the ability to translate vendor input costs into customer-facing service pricing and margin models.

-Proven experience managing commercial relationships and contracts with platform technology vendors such as ServiceNow, Palo Alto, HPE/Aruba, AWS, Elastic/Datadog, or equivalent.

-Understanding of platform product economics — including cost-to-serve modelling, tiered subscription pricing, consumption-based billing, and gross margin management for as-a-Service offerings.

-Familiarity with enterprise architecture concepts and the ability to engage meaningfully with Enterprise Architects on service design, integration patterns, and technology roadmap alignment.

-Exposure to multi-tenant or shared-infrastructure cost allocation models is advantageous.

-Ability to work cross-functionally with Enterprise Architecture, Presales, Solutions Architecture, Service Delivery, and Finance teams to align vendor innovation and commercial structures with the organisation's managed services and go-to-market strategy.

-Strong analytical and commercial acumen; able to translate complex vendor cost structures, new service economics, and performance metrics into clear narratives for product, finance, and C-suite audiences.

-Able to manage multiple vendor relationships concurrently, work independently, and thrive in a dynamic environment where the platform product and managed services portfolio are continuously evolving.