Job Description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

The Partner Program Manager will collaborate with partners and internal teams to drive sales growth initiatives, focusing on diversity, equity, and inclusion strategies and ensuring compliance with contractual obligations. This role involves managing the full lifecycle of program management, facilitating partner onboarding, and tracking key performance metrics to support strategic and operational performance. Additionally, the manager will handle CRM data management, conduct regional data analysis, and engage in events and training sessions to educate partners and support teams.

(Including, but not limited to)

• Collaborate with diverse partners and internal teams to support sales growth initiatives and improve strategic and operational performance.

• Develop and maintain direct relationships with key partners, including M/WBE and other technology partners, to support program objectives.

• Oversee the implementation and compliance of diversity, equity, and inclusion strategies, ensuring alignment with contractual obligations.

• Manage the full lifecycle of program management from ideation to implementation, ensuring effective stakeholder communication and engagement.

• Facilitate partner onboarding and support the rollout of new partner programs, ensuring processes are efficient and well-documented.

• Act as a subject matter expert in program management, providing guidance and developing business proposals aligned with sales and partner goals.

• Track and report on key performance metrics, including diversity spend and contributions to revenue and margin growth.

• Coordinate and participate in events, webinars, and training sessions to educate partners and support teams on service offerings and program initiatives.

• Handle CRM data management, assist with business intelligence reporting, and conduct regional data analysis to inform decision-making.

• Address and escalate issues as needed, maintaining regular communication with leadership and ensuring resolution aligns with business objectives.

Behaviors and Competencies

• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Follow-Through: Can take ownership of tasks, coordinate with others, and ensure that team commitments are met in a timely manner.

• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

• Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.

• Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.

• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

• Initiative: Can proactively seek out challenges, take ownership of complex initiatives, collaborate with others, and drive innovative ideas and results.

• Negotiation: Can take ownership of complex negotiations, collaborate with others, and drive consensus.

• Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.

Skill Level Requirements

• Ability to thoroughly understand and analyze contracts and statements of work. - Intermediate

• The ability to effectively utilize applications like Word, Excel, PowerPoint, OneNote, Project, and Visio to enhance productivity and perform various tasks efficiently. - Intermediate

• Ability to effectively communicate and collaborate with C-suite executives and other leaders, ensuring alignment of strategic initiatives and organizational objectives. - Intermediate

• Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization. - Intermediate

• Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• 5+ years of experience in sales/sales support, partner support, or a similar role

• Ability to travel to SHI, Partner, and Customer Events

• Ability to travel 10%

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The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status