Job Description

Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

Job Purpose

As the Partner Experience Manager, you will be responsible for contributing to the expansion and maintenance of the partner program within Komatsu Mining Technology Solutions. You will be responsible for supporting the partner community, including third parties that use APIs, develop applications, and otherwise use the Modular ecosystem to conduct business with their customers.

Working in a global mining technology company, this role provides critical hands-on support to enable data integration and harmonize processes across regions, driving better decision-making and operational consistency. As such, there will be other duties from time to time in support of the global business.

Travel Requirements

• Up to 25%

Job Duties and Responsibilities

• Continuous improvement and entrepreneurial mindset
• Promotes accountability culture
• Responsible and accountable for the deployment of technology partner integrations by providing project management, coordination, and support to multiple project teams associated with assigned integration deployments.
• Develop and submit timely reports and status updates to management, including keeping partner CRM records updated.
• Participate in creating, implementing, and improving business processes associated with the partner program.
• Support regions and partners with partner integration solution inquiries. This will require maintaining an understanding of the value proposition and technical implementation of the integrated solution.
• Periodically review integration performance and monitor support levels provided to partners.
• Maintains regular communication with partners to increase engagement and promote the growth of Komatsu’s Modular ecosystem.
• Oversight of partner support to ensure adequate support levels are achieved and solution improvements are identified/implemented.
• Support the global business analytics needs which may include taking an administration role with business analytics tools and solutions by:
• Other duties as assigned.

Required Skills

• Bachelor’s degree in business administration, engineering, or related field required.
• 2+ years of experience in technology and mining industries.
• 2+ years of demonstrated project management experience.
• Technical acumen and a passion for technology.
• High personal drive and initiative, resilient entrepreneurial spirit.
• Can effectively cope with change, shift gears comfortably, decide and act without having the total picture, and handle risk and uncertainty.
• Friendly, strong ability to communicate to all stakeholders, and work with cross-functional teams. Must be collaborative and inclusive.
• Strong interpersonal skills, able to communicate and motivate people with varying personalities.
• Strong organizational skills – diligent and persistent.
• Familiarity with CRM platforms (e.g., Salesforce) and their use in managing partner and customer engagement, opportunity tracking, account management, and business performance reporting.
• Experience working with remote teams in a global setting.
• Domestic/International travel required as applicable (Up to 25%).

Desired Skills

• Hands-on experience designing, implementing, or supporting solutions using Palantir or other enterprise data platforms.
• Project Management Professional (PMP) or Certified Associate Project Manager (CAPM) Certification a plus.
• Fluent English required. Fluent Spanish and/or Portuguese desirable.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. 

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.