Job Description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Partner Engagement Business Partner team connects Indonesia's central operations priorities with city teams and driver-partners. We provide engagement guidance, coordinate program launches, manage issue escalation, and use field feedback to improve our program continuously. You will work closely with regional and central teams to ensure alignment and execution excellence.

Get to Know the Role

Reporting to the Manager, Partner Engagement, you will transform engagement priorities into clear, actionable plans across your assigned territories. You will guide city teams on engagement best practices, monitor community-engagement quality and effectiveness, and translate driver feedback into practical improvements that enhance our partnership ecosystem. You will be based onsite in our Jakarta Office.

The Critical Tasks You Will Perform

• Drive planning and governance: Track engagement plans, identify owners and deadlines, monitor risks and decisions, and follow up consistently until actions are completed as agreed.
• Improve community engagement: Guide city teams on Kopdar planning and execution; review attendance, feedback, follow-up activities, and quality metrics—focusing on meaningful engagement outcomes, not just activity counts.
• Support program launches: Prepare comprehensive briefings, FAQs, and readiness checklists for new programs or changes affecting drivers; relay city team feedback to program owners to ensure successful implementation.
• Turn feedback into action: Summarize territory insights and unresolved issues for internal and regional leaders; coordinate escalation processes where needed to drive resolution and continuous improvement.
• Improve team processes: Maintain current engagement guides, stakeholder maps, and tracking systems; streamline recurring reporting to enhance team efficiency and effectiveness.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree from any major
• Minimum 3-5 years of experience in coordinating operations, partner/ community programs
• Proficiency in data analysis tools such as Ms. Excel and comfortable with spreadsheets (can maintain complex spreadsheets) and presentation tools.
• Experience with KPI tracking and reporting
• Experience in facilitating briefings and write concise updates.
• Working proficiency in Bahasa Indonesia and English
• Willingness to visit cities when the work requires it.
• Preferably has experience with driver-partner engagement, community programs or CRM/issue-tracking workflows

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.