Job Description

Partner Delivery Manager

Department: Customer Adoption Management

Employment Type: Full Time

Location: Canada - Remote (0002)

Reporting To: Justin Chiu

Compensation: $123,800 - $177,963 / year

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely.

The Partner Delivery Manager (PDM) plays a critical role in supporting, strengthening, and scaling Vena’s partner ecosystem. This role serves as the technical and delivery enablement point for partners across all tiers, ensuring successful implementation outcomes, consistent methodology adoption, and high‑quality customer experiences.

As an individual contributor, the PDM provides hands‑on delivery guidance, oversees partner implementation health, manages escalations, enables both new and established partners, and drives readiness and maturity across the partner portfolio.

This role directly influences partner capability, partner‑led implementation success, and Vena’s ability to scale implementations through the ecosystem.

Key Responsibilities

• Act as trusted advisor to Vena’s global partner network applying product knowledge, solution development, and implementation methodology to assist partners in establishing their implementation capabilities and readiness across Vena customers.
• Evaluate & optimise partner performance on individual partner projects, create plans, provide recommendations and facilitate escalations. Own and drive partner delivery excellence.
• Provide technical advisory and best‑practice guidance across partner implementations as a player/coach role (design reviews, configuration validation, methodology alignment).
• Be responsible and accountable for maintaining an accurate, current view of partner performance, capability and competency
• Support scoping activities by joining calls, reviewing SOWs, and validating assumptions.
• Be responsible for assessing partner capabilities and progression providing recommendations and actions plan
• Collaborate across teams (Product, Technology, Enablement, Services, Customer Adoption, Sales/AM, etc.) to resolve partner needs and ensure smooth operations
• Provide technical and solution guidance through onboarding, ongoing enablement sessions for partners (new features, advanced use cases, deep dives) and ad-hoc implementation support
• Champion the voice of the partner, synthesizing feedback, trends and insights to develop partner enablement enhancements and support content
• Lead and contribute to strategic process improvement and enablement initiatives, driving innovation and operational excellence across the partner experience lifecycle.
• Travel (as required) to client sites.

Skills, Knowledge and Expertise

• 3–5+ years in SaaS consulting, solution delivery, or FP&A/finance‑tech implementation roles.
• Proven ability to manage escalations, resolve complex implementation issues, and collaborate cross‑functionally.
• Strong understanding of Vena product capabilities (modeling, workflow, reporting, integrations).
• Experience in managing projects at a program/portfolio level with thorough understanding and application of solution design, project plans, status reports and other project methodology approaches
• Excellent communication, coaching, and relationship‑building abilities across diverse partner organizations.
• Ability to manage multiple partner portfolios with strong prioritization and organizational skills.
• Preferred: Experience in partner ecosystem support, certification programs, or channel delivery enablement.
• Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies

Base salary range 123,800 - 177,963 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.