We are assisting one of our partners in a search for their next Customer Service Rep. Our partner is a local Plumbing, HVAC, and Electrical company serving homeowners throughout the Treasure Coast. They are seeking a dependable, organized, and customer-focused Customer Service Representative (CSR) to join their team in Port St. Lucie.
This position is the communication hub of their operation and plays a critical role in delivering exceptional customer service while ensuring their field technicians are scheduled and dispatched efficiently.
Responsibilities
Answer incoming customer calls and provide outstanding customer service
Schedule service appointments for plumbing, HVAC, and electrical customers
Dispatch technicians to service calls and manage daily schedules
Monitor technician progress and maintain communication throughout the day
Follow up with technicians regarding service call completion and job status updates
Coordinate with customers regarding appointment confirmations and updates
Process customer payments and assist with collections on outstanding balances
Maintain accurate customer records and service notes in company software
Support office operations and assist with administrative tasks as needed
Qualifications
Previous customer service, dispatching, or call center experience preferred
Experience in plumbing, HVAC, electrical, or home service industries is a plus
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Ability to remain calm and professional in a fast-paced environment
Comfortable handling collections and payment discussions with customers
Proficient with computers, scheduling software, and Microsoft Office applications
Reliable, punctual, and team-oriented
What We Offer
Competitive hourly pay: $20.00 - $26.00 per hour, based on experience
Full-time, stable employment
Supportive team environment
Opportunity for growth and advancement
Work with a respected local company serving the community
Schedule
Full-Time
In-Person Position
Monday through Friday (with occasional overtime as needed)
If you are organized, customer-focused, and enjoy being the central point of communication in a busy service business, we'd love to hear from you.
Apply today and become an important part of our growing team.
About Entrusted
With over 20 years of experience in restoration and home renovations, our team is here to serve you with the highest levels of integrity and excellence.
