Job Description

Ninja is looking for a passionate and experienced Partner Care Team Lead to manage our Partner Care team and enhance our relationships with our valuable partners. You will be responsible for ensuring that our partners receive exceptional support and that their needs are met promptly and effectively.

Key Responsibilities:

• Lead and mentor the Partner Care team, providing guidance and support to ensure high levels of performance and engagement.
• Develop and implement strategies to improve partner satisfaction and retention through effective communication and support.
• Monitor team performance metrics and provide regular reports to management on key performance indicators (KPIs).
• Act as a liaison between partners and internal teams, ensuring alignment on goals and addressing any partner concerns.
• Develop and maintain strong relationships with key partners to enhance collaboration and partnership synergy.
• Conduct regular training sessions to equip team members with the necessary skills to address partner inquiries and issues effectively.
• Gather and analyze feedback from partners to identify areas for improvement and drive changes within the organization.
• Stay informed of industry trends and best practices to ensure Ninja remains a leader in partner support.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field.
• 5+ years of experience in partner management, client services, or a similar role.
• 2+ years of experience in a leadership or supervisory position.
• Strong interpersonal and communication skills, with a focus on relationship-building.
• Proficient in using CRM systems and other support tools.
• Ability to analyze data and develop actionable insights to improve partner care.
• Highly organized with excellent problem-solving capabilities.
• A customer-centric mindset with a passion for delivering exceptional partner experience.