What if your next role empowered thousands of older Australians, by empowering the people who support them?
At Trilogy Care, we help older Australians live life their way, at home. As we continue to grow nationally under Support at Home, strong, capable partners are critical to delivering safe, compliant and high quality care.
We are looking for a Partner Capability Manager to play a key enablement role across our external partner network. This role sits within the Business Development team and focuses on partner training, education and communications, ensuring our partners are confident, informed and aligned with Trilogy Care expectations.
About the Role
This is a hands on role that blends training delivery, stakeholder coordination and clear communication. You will translate internal policies, processes and program changes into practical partner facing education through onboarding, webinars, training materials and regular updates.
Working closely with Partnership and Relationship Managers, as well as Clinical, Care, Compliance, Operations, Marketing and Finance teams, you will help lift partner capability while reducing avoidable queries and escalations.
What You Will Be Doing
• Design and deliver onboarding and ongoing training for new and existing partners
• Coordinate training sessions, manage bookings and track completion
• Develop and maintain training materials aligned to current policies and systems
• Identify partner capability gaps and deliver targeted uplift support
• Plan and facilitate monthly partner webinars, including content coordination
• Draft and distribute partner EDMs and key operational updates
• Maintain external partner resources and ensure content is current and compliant
• Respond to partner training and resource queries and escalate when required
• Support consistent partner engagement through CRM and communication tools
What You Will Bring
• Experience in partner enablement, training, communications or operations
• Confidence delivering virtual training and presentations
• Strong writing skills with the ability to simplify complex information
• Excellent organisation and attention to detail across multiple deliverables
• Strong stakeholder management skills across diverse teams
• Comfort working with CRM systems, webinar tools and Microsoft Office
• A proactive, collaborative and solutions focused approach
Experience in aged care, health, disability or human services is highly regarded, as is an understanding of Support at Home or Home Care Packages.
Why Join Trilogy Care
Be part of a purpose-driven, fast-growing organisation transforming aged care through innovation, technology and AI. Join a forward-thinking team where you’ll have the opportunity to make a real impact, influence national operations and help shape the future of care.
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Please note
To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.
Trilogy Care empowers older Australians to live independently in the home they love for longer. 💙❤️💛
We support people to self-manage their Home Care Packages with greater choice, lower fees, and full transparency. With our help, clients and their families get more value from their package – and more hours of support at home.
Our expert team provides personalised care planning, budget administration, and the option for ongoing care coordination. We empower clients to choose who comes into their home, when they come, and how much they’re paid.
We’re proud to work alongside care workers, providers, and sector professionals who share our commitment to better outcomes and simpler systems. Our self-management model is cost-effective, flexible, and grounded in trust.
Whether you're a care partner, industry collaborator, or someone looking for a more empowering aged care experience – you’ll find us compassionate, responsive, and ready to support.
Let’s build a stronger, more client-led aged care system – together. Take Trilogy Care of yourself.
