Reports To
Manager, Partner Advocate

 

About Payroc
Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape.

 

At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.

 

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.

 

The Partner Advocate plays a critical role in supporting and driving the success of Payroc's Agent and ISO partner network. This position serves as a trusted resource for operational support, escalated issue resolution, product education, and partner communications. 

 

Acting as a key liaison between partners and internal teams, the Partner Advocate helps ensure a seamless partner experience by delivering timely support, coordinating resources, and proactively identifying opportunities to improve processes and partner satisfaction. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and is passionate about building strong relationships.

 

• Partner Support & Relationship Management
  • Serve as a primary point of contact for operational inquiries and support requests from Payroc Agents and partners.
  • Deliver exceptional service by ensuring inquiries are addressed accurately and resolved in a timely manner.
  • Build trusted relationships with partners while maintaining a high level of professionalism and responsiveness.

• Process Improvement
  • Identify recurring issues, process gaps, and opportunities for operational improvements.
  • Recommend and support initiatives designed to enhance the partner experience and improve overall efficiency.
  • Monitor trends and provide feedback to leadership on partner needs and challenges.

• 2+ years of experience in partner support, customer success, account management, operations, or a related role.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Proven ability to manage challenging situations with professionalism and composure.
• Strong organizational and time management skills with the ability to prioritize competing demands.
• Ability to work independently while effectively collaborating across multiple teams.
• Proficiency with CRM systems, support platforms, and Microsoft Office applications.

Preferred Qualifications

• Experience within the payments, fintech, merchant services, or financial technology industries.
• Familiarity with Agent, ISO, or channel partner business models.
• Working knowledge of merchant processing products, payment technologies, and related operational processes.
• Experience supporting escalations and cross-functional issue resolution.
• Ability to analyze trends and identify opportunities for process improvement.

Working Conditions

• Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations.
• Desk based work involves prolonged periods using a computer and sitting for extended periods.

• NA

• Exempt

 

Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

 

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com

 

Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.

 

Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

 

Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.