Job Description

A. PROFILE

Role Title: Partner Account Senior Specialist

Reporting to: B2B Senior Manager

Division: B2B and Wholesale

Department / Section: Sales

B. CONTEXT

Purpose Partner Account Senior Specialist is a local
sales position who will be responsible to manage
channel partners to address the SME & SOHO
market of the given territory. This is predominantly
channel partner relationship and management role
and making sure partner is aligned and completely
engaged in b2b business.
Context B2B and Wholesale Department sets the strategic
direction and runs the day-to-day operations of all B2B and
Wholesale product development, marketing and sales activities.
It focuses on selling integrated B2B and Wholesale solutions
based on data-driven approach to pricing.

C. ROLE ACCOUNTABILITIES

Essential Job Functions

• Handling and effective management of channel partners.
• Ensuring channel partner's ROI and interest in B2B business.
• Sell B2B products, Mobile – Voice/Data, Fixed Line and other special products to SME customers through channel partners to meet the sales target.
• Collection follow up management between billing team and customers' payments transaction.
• Ensuring quality of acquisitions of sale and selling only to right SME customers with proper documentation as per policy.
• Managing accounts to ensure sales and retention KPI's are met.
• Operate in a manner that maximizes company profitability while reducing unnecessary costs of company operations, and in a way that reflects well on the image of the company.
• Ensure personal Sales processes, reporting and systems management are carried out in an accurate and timely manner.
• Attend all meetings called by management.
  
  

Non-essential Job Functions

• Target to make 8-10 customers contact in a day. Need to be prepared to call and meet up with contacts in the business community to develop prospective and maintain existing clients on a regular basis.
• Conducting Blitz activities as per planned manner.
• Attend local company events, and network within the business community at every opportunity.
• Providing feedback regarding market updates, competition activities and any other critical information which is important as an input for b2b business.
• Other tasks requested by management that are reasonable and appropriate.
  

D. KEY PERFORMANCE INDICATORS

• Total GA
• Total Revenue
• GA Vs PA (Monthly)
• Fixed Line GA
• Collection prepaid, post-paid.
• Churn Rate
• Audit Check
  

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:

Internal: Marketing, S&D, Digital, Product, Technology, Legal, Service Ops, Senior Management, Finance
External: Customer, IT, Purchase, Administration

Decision Making

• Monthly Partner's Sales Planning to ensure targets are achieved

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• Previous outbound B2B sales experience – min 3-5 years as a field rep.
• Able to commit longer hours – not in a position of having to go home at a set time, or unable to work weekends.
• Able to Speak English at a reasonable level.
  

Minimum Entry Qualifications

• Bachelor's degree in Business Administration, Sales,
  Marketing, ICT, or a related field