Aircall is opening a new office in Mexico to support the growth in LATAM. You are the second partner manager in-market for our LATAM expansion. You will report directly to the Director, Channel Partnerships Americas and be responsible for supporting Aircall's strategic direction for LATAM.
Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.
As a Partner Account Manager, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth.
This role requires a blend of strategic thinking, relationship management, and hands-on execution. You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes.
This position is based in Mexico City (Polanco) and hybrid.
Partnership Management: Develop and manage relationships with key strategic partners, including software providers and channel partners (e.g., System Integrators, Solution Partners, Digital Consulting firms).
Business Development: Identify new partnership opportunities and develop strategies to expand Aircall’s market presence in LATAM.
Lead and accelerate sales growth by executing business strategies tailored to these markets.
Provide strategic insights, working closely with the Sales Director, to adapt Aircall’s vision and strategy for the region.
Collaborate effectively with cross-functional teams such as Marketing, Partnerships, BDR, Customer Success, Product, and Tech to evaluate and pursue growth opportunities in the market.
Event Participation: Represent Aircall at industry events, conferences, and thought leadership forums to enhance brand visibility and partnership opportunities.
Develop a deep understanding of the LATAM SMB market, the competitive landscape, and key trends in Mexico, Colombia, and Chile to keep Aircall at the forefront of industry developments.
Fluency in Spanish and English is a must
Entrepreneurial mindset to establish and grow our presence in a new market, demonstrating autonomy,
Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
Naturally curious and passionate about learning and adapting to new markets, technologies, and sales strategies in Latin America (LATAM)
Experience with channel and integration partnerships in LATAM is an added advantage.
A previous experience in the Hubspot, Salesforce or Zendesk ecosystem will be a plus
Tons of energy, passion, humor, compassion, and enthusiasm
The collaborative, AI-powered workspace trusted by 22K businesses for all customer conversations—with intelligent voice agents, automated workflows, and adaptive real-time coaching.
Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 200+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences.
Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks–while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships.
Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.
