Hello! 👋🏻
At Factorial, we believe our growth comes from the success of our people and partners.
We’re looking for a Partner Account Manager – German Market to strengthen and scale our partner ecosystem across the DACH region.
This role isn’t just about account management – it’s about building trust, enabling growth, and ensuring our partners thrive with Factorial You’ll be the connector, advisor, and problem-solver who helps partners deliver real impact to their clients.
If you love building relationships, solving challenges, and driving growth in a fast-paced SaaS environment – this could be your next big step.
Are you ready? 🚀
Partner Account Management
Be the main point of contact for partners across the DACH region (Germany, Austria, Switzerland).
Support onboarding, implementation, and client troubleshooting.
Manage partner and client requests (contracts, invoicing, upsells/downsells).
Build long-term, trusted relationships to maximize retention and satisfaction.
Streamline partner support and ticketing processes.
Ensure consistency and scalability across partner operations.
Partner Training & Enablement
Design, deliver, and manage training programs to ensure partners are ready to sell, implement, and support Factorial’s solutions.
Improve and expand training formats (live, virtual, and self-paced).
Streamline content in an LMS for scalability and partner convenience.
Track partner certification and provide support during onboarding and learning sessions.
Collect feedback to continuously improve training experiences.
Support Product Development
Capture product insights directly from partners and their clients.
Collaborate with Product Managers to prioritize improvements based on DACH market needs.
Keep partners updated on product launches, leveraging marketing and automation tools.
Build a High-Performing Partner Ecosystem
Create mechanisms to make partners feel part of the Factorial rocketship.
Continuously find new ways to bring value to partners and help them grow their business with Factorial.
Contribute ideas and processes to make the Factorial Partner Ecosystem the best in the industry.
High partner satisfaction and retention across the DACH region.
Smooth onboarding and faster certification completion.
Strong adoption of Factorial’s tools and integrations.
Clear partner insights driving product improvements.
Efficient, scalable partner management processes.
Are fluent in German (native or equivalent) and proficient in English
Have 2+ years of experience in partner management, account management, or customer success (SaaS or B2B experience is a strong advantage).
Excel at building relationships and communicating across diverse teams and stakeholders.
Are a problem solver who can navigate technical and operational challenges.
Are detail-oriented and structured when handling contracts, invoices, and processes.
Thrive in a fast-paced, international scale-up environment
Enjoy collaborating with cross-functional teams (Sales, Product, Operations, Enablement).
Perks of being part of our team 😏
High growth, multicultural and friendly environment 🤝
Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
Healthy life with Gympass 🧘🏽♀️ and Alan as private health insurance 🩺
Language classes with Yolk Academy 👩🏽🏫
Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
Is this you?! Come rock the world with us!
Factorial is an all-in-one HR Software company founded in 2016.
Our mission is to help SMEs automate HR workflows, centralize people data, and make better business decisions
Today, Factorial serves thousands of customers in 60+ countries, powered by a diverse and multicultural team of over 1,300 people across offices in Barcelona, Brazil, Mexico, and Germany 🌍
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We’re dedicated to learning every day and sharing what we know.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast and learn from every mistake.
Is this you? Join us and help shape the future of our partner network in the DACH region!
Wanna learn more about us? Check our website!
#LI-AB1
The business software to manage your whole team.
With over 14.000 clients worldwide in more than 95 countries, Factorial is one of the leading business management softwares for SMEs. We provide intuitive solutions that automate and centralize administrative tasks to provide insights and help your business run smoothly.
Factorial was founded in 2016 in Barcelona and experienced quick growth due to the fact that so many businesses face the same challenge: wasting time on never-ending manual tasks. A few years later, in 2022, Factorial became a Unicorn, propelling us forward to continue on our mission of providing your business with a one-stop-shop solution for all people processes.
Factorial offers solutions like time management, talent management, recruitment, expenses, analytics, document management to name a few. Our all-in-one, user friendly platform makes it easier for businesses to focus on matters, the people within it.
