The Role
The Partner Account Manager – Consumer Sales is responsible for recruiting new Retail Service Providers (RSPs) and managing existing partner relationships to drive consumer fibre sales across the Freedom Fibre footprint. The role focuses on maximising network penetration, strengthening partner engagement, and identifying new routes to market that support revenue growth and improved customer take-up. The Partner Account Manager ensures all processes are followed, maintains strong brand representation, and supports compliance, efficiency, and best practice across all partner interactions.
Reporting to
Sales Director B2B
Key Responsibilities
Ø Achieve monthly sales targets for net new consumer fibre customers while supporting retention of the existing customer base.
Ø Recruit new RSPs to expand the partner network and strengthen the sales pipeline.
Ø Manage existing RSP relationships to ensure ongoing sales focus, marketing activity, and alignment with Freedom Fibre growth objectives.
Ø Monitor and record competitive landscape information, including wholesale pricing and incentives, to support internal benchmarking.
Ø Identify and explore new routes to market and channel opportunities to promote Freedom Fibre services.
Ø Manage and report sales forecasts and revenue by RSP, maintaining a clear and accurate sales funnel.
Ø Onboard, train, and coach partners to ensure they can confidently and compliantly sell Freedom Fibre services.
Ø Ensure all partners meet required compliance and service standards.
Ø Maintain accurate partner records within CRM and other internal systems.
Ø Support RSP target delivery and develop marketing plans to drive performance.
Personal Attributes
Ø Strong relationship builder with excellent interpersonal skills.
Ø Target-driven with a proactive and results-focused approach.
Ø Confident communicator capable of influencing partners at all levels.
Ø Organised, detail-oriented, and able to manage multiple priorities.
Ø Positive, resilient, and able to work effectively in a fast-paced commercial environment.
Ø Professional ambassador for the Freedom Fibre brand.
Experience & Skills
Essential
Ø Proven experience in partner management, account management, or sales within telecoms, technology, or a related sector.
Ø Experience working to and achieving sales targets in a competitive environment.
Ø Strong understanding of channel sales and partner recruitment.
Ø Excellent communication, negotiation, and relationship‑building skills.
Ø Ability to manage sales pipelines, forecasting, and CRM systems.
Ø Strong organisational skills with the ability to prioritise effectively.
Desirable
Ø Experience working with RSPs, ISPs, or telecoms reseller channels.
Ø Knowledge of fibre broadband services and wholesale network environments.
Ø Experience developing marketing plans with partners or supporting joint go‑to‑market initiatives.
Qualifications
Ø No formal qualifications required; relevant experience is prioritised.
Ø Sales, business development, or account management training is an advantage.
Freedom Fibre recognise the service provided by recruitment agencies and as such have a Preferred 2nd tier Supplier List, with whom terms of business have been agreed. Only suppliers who have signed up to these terms can place candidates with Freedom Fibre and will receive instruction directly from us to do so. Freedom Fibre is therefore unable to consider speculative CV's or proposals from any other third party and any speculative CV's or proposals being sent into the organisation will be treated as gifts.
As such, Freedom Fibre reserves the right to directly contact any candidates who have been speculatively submitted by a third party and shall therefore not be liable for any fees whatsoever should it choose to engage the candidate’s services. Furthermore, speculative submission of candidate CV's does not establish a right of representation should the same candidate’s details also be submitted by a Freedom Fibre Preferred 2nd tier Supplier or independently by the candidate themselves.
Submission of any unsolicited CV's and proposals to Freedom Fibre will be deemed evidence of full and unlimited acceptance of these terms and agreement that these terms are the totality of any commercial or contractual relationship whatsoever in respect of the candidate(s) whose unsolicited CV's were sent.
As a UK fibre network provider, we believe that high-speed broadband should be available for everyone. Our vision is to take fibre off the beaten track, providing fast, reliable connectivity with the best possible customer experience. So, we’re connecting homes and businesses in the cities and in the sticks – creating an affordable, optical fibre network which will last for generations.
Our aim is for our people, our partners and our suppliers to work together with the common purpose; to make full fibre, high-speed broadband available to everyone, at a price that is affordable.
We’re based in the North West of England and we’re dedicated to driving change across our local area and beyond. We partner with Internet Service Providers to optimise the UK’s fibre network. Together we deliver the best possible customer experience whilst driving down costs and improving the speed of roll-out. Our management team has extensive knowledge of the UK telecommunications industry. We’ve all got experience in rolling out high-speed fibre networks, both cost-effectively and at speed.
With our knowledge and expertise, we innovate and challenge conventional thinking to deliver an inclusive, high-speed fibre infrastructure. Our team are all encouraged to speak out and contribute wherever they feel they have something to offer. We value energy, ideas and we show care and consideration for everyone and everything we touch in our work. Most of all, we enjoy what we do and we are dedicated to making a difference.
