Celerion

Participant Care Specialist - Lincoln, Nebraska

Celerion  •  Lincoln, NE (Onsite)  •  5 days ago
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Job Description

Celerion is committed to swift, exceptional clinical research through translational medicine.  Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.  

We seek a Participant Care Specialist to join our Lincoln, NE clinical operations team! This role focuses on providing customer service to our study participants. You will answer questions, assist with check ins, conduct participant orientations, plan enrichment activities, develop and track experiential survey data, and generally strive to ensure that our participant experience is as positive as possible. Essentially, you will be both a concierge and an ombudsman.  
 
We're looking for someone with an engaging approach to customer service, experience dealing with customer complaints/issues, and some great ideas for activities.
 
The person in this position will also be trained to back-up and support the housekeeping and laundry associates, will play a big role in the organization and upkeep of the participant-use areas of the clinic (game room, craft areas, courtyards, etc.), will improve and facilitate participant entertainment options, and assist to expand and improve the New participant and VIP participant experience.
 
This position will work 40 hours/week, and is eligible for all of Celerion’s benefits. Required availability: Monday-Friday 12:00pm-8:30pm, with some weekend availability required with advance notice. 

Requirements:

  • Excellent customer service skills with 2 years customer service experience
  • Excellent oral and written communication skills
  • Excellent interpersonal skills
  • Flexibility to work evening, weekend and flexible hours as needed
  • Ability to manage multiple priorities in a fast–paced environment
  • Excellent organizational and problem-solving skills
Celerion Values:       Integrity   Trust   Teamwork   Respect

Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.
Celerion

About Celerion

Celerion, a leader in early clinical research, delivers Applied Translational Medicine. Celerion applies our expertise and experience to translating information gained in research discoveries, to knowledge of drug action and effect in humans to support early drug development decisions and the clinical pharmacology labeling of new medicines.

With over 50 years of experience and 600 global clinic beds (including 24 in-hospital), Celerion conducts and analyzes First-in-Human, clinical proof-of-concept, cardiovascular safety (TQT, robust QT), ADME and NDA-enabling clinical pharmacology studies. Celerion provides expertise on modeling and simulation, study design, medical writing (protocols and reports), clinical data sciences, biostatistics, and PK/PD analysis as well as small and large molecule bioanalytical assays through clinical drug development. Regulatory, drug development and program management complement Celerion’s service offerings.

Our operations are strategically located in:

Lincoln, Nebraska (Corporate Headquarters)

Philadelphia, Pennsylvania

Phoenix, Arizona

Belfast, Northern Ireland,UK

Zurich, Switzerland

Vienna, Austria

Richmond, Virginia

Montreal, Quebec, Canada

For more information, visit: www.celerion.com

Industry
Chemicals & Materials
Company Size
1,001-5,000 employees
Headquarters
Lincoln, NE
Year Founded
2010
Website
celerion.com
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