Job Description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are seeking a professional, friendly, and engaging Receptionist to become the face of our client’s workplace. This is a fantastic opportunity for a customer-focused individual who takes pride in delivering exceptional service and creating a welcoming environment for visitors, clients, and employees alike.

Key Responsibilities

• Providing a warm and professional welcome to all visitors, clients, and employees.
• Acting as the first point of contact for all reception enquiries, managing calls, emails, and face-to-face interactions efficiently.
• Managing visitor registration processes and ensuring compliance with security and access procedures.
• Coordinating meeting room bookings and ensuring rooms are prepared and presented to a high standard.
• Arranging and supporting hospitality services for meetings, events, and client visits.
• Liaising with AV, Housekeeping, and Building Management teams to maintain exceptional workplace standards.
• Conducting regular checks of reception, meeting rooms, and communal areas to ensure they remain professional, clean, and welcoming.
• Managing incoming mail, deliveries, and courier services.
• Supporting workplace events and providing general administrative assistance as required.
• Building and maintaining positive relationships with employees, clients, and external service partners.
• Maintaining accurate records and adhering to all health and safety procedures.
• Identifying opportunities to enhance both the workplace environment and overall visitor experience.

Salary: £20,330

Hours: 24 Hours a week.

Qualifications

We're looking for someone with previous experience in a Receptionist, Front of House, Hospitality, Workplace Experience, or customer-facing role, who is passionate about delivering an exceptional level of service. The successful candidate will possess outstanding communication and interpersonal skills, enabling them to build strong relationships with visitors, clients, and colleagues alike.

Highly organised and able to manage multiple priorities effectively, they will thrive in a fast-paced corporate environment while maintaining a calm, professional, and approachable manner. A polished presentation, strong attention to detail, and proficiency in Microsoft Office applications are essential. Above all, we're seeking a proactive individual who can work independently, use their initiative, and contribute positively to a collaborative team culture, consistently enhancing the workplace and visitor experience.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.