Job Description
Job Location: Virginia Theatre - Champaign, IL 61820
Position Type: Part-time
Salary Range: $18.75 - $18.75 Hourly
Champaign Park District – Part-Time 1, Non-Exempt
Hours not to exceed 29 hours per week on average
About the Job
If you thrive in live-event environments and enjoy being the person who keeps everything running smoothly, this role is for you. The Virginia Theatre Event Supervisor oversees front-of-house operations during performances and special events, serving as the on-site lead for staff and volunteers while coordinating with security and facility partners. You’ll play a key role in delivering a safe, organized, and welcoming experience for every patron who walks through the doors.
Summary of Responsibilities
- Oversee front-of-house operations for public and private events at the Virginia Theatre
- Manage patron entry, crowd flow, seating, and overall event logistics
- Supervise part-time staff and volunteers to ensure excellent customer service and policy compliance
- Assign duties, provide guidance, and support volunteers during events
- Coordinate with contracted security, custodial services, and building staff
- Assist with event setup, teardown, and post-event closing procedures
- Ensure proper signage and event readiness in coordination with theatre leadership
- Respond quickly and professionally to patron concerns or unexpected issues
- Maintain confidentiality and uphold Park District safety and conduct standards
- Attend required meetings and stay informed on event operations
Qualifications
- Must be at least 18 years of age.
- Minimum of two (2) years of experience in event operations, theatre operations, customer service supervision, or a related setting.
- Experience supervising staff and/or volunteers.
- Strong customer service, communication, and conflict-resolution skills.
- Ability to manage multiple priorities in a fast-paced, live-event environment.
- Proficiency with point-of-sale systems, office software, and event management tools.
- Ability to work evenings, weekends, and holidays, as required by event schedules.
- Valid driver’s license with clean driving record.
Why Work With Us?
- Be part of iconic performances and community events at a historic theatre
- Gain hands-on experience in event operations and live performance environments
- Build leadership and supervisory skills in a fast-paced, people-focused setting
- Work with a supportive team that values professionalism, teamwork, and customer service
- Enjoy unique perks tied to Virginia Theatre events
Benefits & Perks for Seasonal Employees
Seasonal employees with the Champaign Park District have access to:
- Employee Assistance Program (EAP)
- 20% discount on qualified room and shelter/pavilion rentals for employees and immediate household members
- Free drink & popcorn at the Virginia Theatre when showing your Park District badge
- Recognition Programs:
- - Posi Bucks appreciation rewards
- - Impact Awards ($50 award for approved nominations)
- - Keeva Keeling Outstanding Employee of the Year recognition
- Cell phone carrier discounts
- AFLAC group-rate voluntary benefit options
- SPOT Pet Insurance group discount
About the Champaign Park District
The Champaign Park District enhances the quality of life for the community through parks, recreation, arts, and cultural experiences. From neighborhood parks to signature venues like the Virginia Theatre, the Park District is committed to creating inclusive, engaging spaces where people can connect, learn, and enjoy.
Who This Position Is Ideal For
This role is a great fit for someone who:
- Has experience supervising staff or volunteers in customer-facing or event settings
- Stays calm under pressure and can juggle multiple priorities at once
- Enjoys working evenings, weekends, and live events
- Communicates clearly, handles conflict professionally, and leads by example
- Takes pride in creating positive experiences for patrons and teammates alike
If you like being in the middle of the action—and being the reason an event runs smoothly—you’ll feel right at home here.
Equal Opportunity Employer Statement
The Champaign Park District is an equal opportunity employer. Employment decisions are made without regard to race (including traits associated with race, such as hair texture and protective hairstyles), color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship status, age, marital status, pregnancy, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
The Park District is committed to providing a workplace free from discrimination, harassment, and retaliation.
QualificationsRequired:
- Must be at least 18 years old.
- 2+ years of experience in event management, theatre operations, or a related field.
- Strong customer service and leadership skills.
- Ability to handle crowd management, conflict resolution, and multitasking in a fast-paced setting.
- Proficiency with point-of-sale systems, office software, and event management tools.
- Flexible schedule, including evenings, weekends, and holidays as required.
- Valid driver’s license with a clean driving record.
Preferred:
- Experience working with live events, concerts, theatre productions, or film screenings.
- Familiarity with volunteer coordination and front-of-house management.
