Job Description

The Medical Interpreter serves as part of the health care team, providing interpretation services to all non-English speaking patients to ensure understanding of clinic procedures and Provider treatment/services. The Medical Interpreter provides oral interpretation and written translation for patients and staff in the assigned language(s).

Essential Duties:

• Schedule appointment for non-English speaking patients with the provider and the on-staff interpreter
• Interpret medical and dental information for non-English speaking patients during clinic appointments
• Provides interpretation in person and via telephone.
• Place confirmation calls to non-English speaking patients
• Place follow-up calls to non-English speaking patients, as directed by the Provider
• Translate and update documents, as requested
• Track number of patients that receive Interpreter services, as requested.
• Abide by all guidelines listed on the National Council on Interpreting in Health Care (NCIHC) Interpreter Code of Ethics
• Demonstrates a commitment to service excellence, by effectively collaborating with colleagues, prioritizing requests for service, and providing interpretation and translation services in a timely manner.
• Answer phone calls in a prompt and professional manner, throughout the work day.
• Responsible for checking voicemail frequently and returning phone calls in a prompt manner.
• Responsible for checking and responding to all Email communications from Patients in a prompt manner.
• Checks and completes all EHR (electronic health record) tasks, daily
• Responsible for assisting at the front desk(s) with any walk-in patients, patients that may need paperwork completed, and any questions that may arise.
• Other duties as assigned.

Requirements

· High School Diploma Required

· Demonstrated fluency in assigned language(s); including speaking, reading, and writing required

· Certified and/or Trained as a Medical Interpreter

· Experience interpreting in the healthcare field preferred

· Ability to maintain high level of confidentiality and adhere to all HIPAA guidelines

· Excellent computer skills required

· Experience with electronic health record preferred

· Highly organized, attentive to detail, quality and accuracy

· Self-starter and able to work with minimal supervision

· High level of customer service skills

· Ability to interrelate with wide variety of people