Job Description

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

Job Location: Hershey, PA

Hourly Pay Rate: $14.50 or more based on experience

Minimum Age: 16 years of age or older

Availability: Requires availability to work daytime, evening, weekend, and holiday shifts

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our

location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our

food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is

the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions

through our people. If you would like to be part of the Hershey’s Chocolate World team that brings our mission to

life every day, keep reading to find a career that fits your interest and abilities.

This is a part-time position located in Hershey, Pennsylvania. The company will not provide relocation assistance

or other employment benefits for this position.

Hershey’s Chocolate World Ticketing Attendant works within the Attractions Department and is highly engaged

with our guests. This is a customer-service focused position that is primarily responsible for assisting guests with

questions about Hershey’s Chocolate World and facilitating ticket purchases for the attractions. Ticketing

Attendants use the ticketing system to view upcoming show times and tickets available to coordinate the guest

itinerary for the day, including upselling meal deals.

Ticketing Attendants collect ticket revenue, distribute attraction tickets, and enter reservations into the system.

They also provide information to guests who call into Hershey’s Chocolate World regarding local Hershey area

attractions and driving directions.

Hershey’s Chocolate World requires a focus on exceptional customer service and expects employees to be

approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist

them with questions, as well as provide general information to guests with a high level of professionalism.

Summary of Major Duties/Responsibilities:

• Must be approachable, showing that our guests are our priority
• Must initiate interactions with our guests by being courteous and greeting them with a smile
• Must be willing to listen to our guests and provide for their needs
• Must provide a genuine Thank You to every guest
• Greet, welcome, and extend service to customers meeting or exceeding service standards
• Assist guests with questions and create an itinerary for their experience
• Facilitate attraction ticket purchases
• Direct guests where to go for their attraction experiences
• Upsell meal deals
• Handle cash and credit card transactions
• Provide information to guests via telephone, including driving directions to Chocolate World
• Perform other duties within the Attractions Department as needed

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

• Must be able to communicate effectively and clearly with guests
• This position requires bending, stooping, and twisting
• Ability to tolerate repetitive motion of the hands, fingers, and wrists when keyboarding
• Must be able to push, pull, or lift 25 lbs.
• Must be able to walk or stand for 5-8 hours per shift
• Must be able to work in a fast-paced environment
• Ability to work with technology

Minimum Education and Experience Requirements:

Education: High school diploma or GED equivalent is preferred but not required

Experience: Customer service or ticket sales experience is preferred but not required

This description covers the most significant duties performed, but you may be responsible for other minor-related

work assignments.

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.

You can request an accommodation via phone or email.

To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.