Trilogy Federal is looking for a Part-time Temporary Customer Support Specialist to support an important six-month project that assesses customer satisfaction with the burial and memorial benefits offered by the National Cemetery Administration (NCA). Trilogy will administer a suite of four customer satisfaction surveys, sent to next of kin, which helps NCA assess its compliance with its mission to ensure a dignified final resting place for those who are eligible for VA burial and memorial benefits. The feedback from respondents serves to improve NCA policy, planning, and operational efforts as it relates to the quality of the services provided to Veterans and their families. We are looking for skilled candidates to work 100% remotely with backgrounds in call center support, customer service, administrative assistance, and more. The main functions of the Customer Support Specialist will be to respond to next of kin questions about the surveys (via phone calls and email) and ensure high survey response rates. Training will be provided. If you would like to be part of the team to assist NCA with improving the quality and delivery of memorial services, please apply now.
The position is remote but requires onsite training, so only candidates in the D.C. Metro Area will be considered.
Trilogy’s story began in 2009 when our founders decided to combine the best practices and lessons learned from working across both large and small organizations to launch a new company focused on delivering client-centric, high-quality solutions. Together, these leaders saw an opportunity to create a different type of company with the goal of supporting our Federal clients, with special emphasis on helping our nation’s Veterans. Influenced by two shared work experiences at other organizations, our company’s founders were determined to make the third chapter in their careers the very best it could be. They named this chapter Trilogy.
Trilogy was founded with core value system that balances service delivery excellence with a people-centric culture. Building on our foundation of implementing, operating, and modernizing Financial Management systems, Trilogy has evolved to provide our clients and partners with a wide range of professional services via a collaborative, client-first approach to solving their most challenging problems. This approach, combined with our commitment to the rapid implementation of pragmatic solutions, has earned Trilogy an unparalleled reputation for delivering transformative results.
