Armstrong Group

Part Time Technical Service Representative

Armstrong Group  •  United States (Onsite)  •  4 hours ago
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Job Description

Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?
If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.

Apply now to be considered.

What’s In It For You:

  • Competitive hourly wage with free/discounted services
  • Award-winning, positive work environment
  • Opportunity for advancement
  • Employee recognition programs
  • 401(k) plan participation
What You’ll Be Doing:
  • Resolve routine inbound and limited outbound customer inquiries over the telephone
  • Proficient handling of technical support inquiries for, Internet, phone, email, and other troubleshooting needs.
  • Accurately enter service call information including communication of troubleshooting steps performed.
  • Responds to customer concerns/requests, explains available options, and meets call quality expectations.
  • Promote sales by explaining available services.
  • Use provided training materials and job tools to quickly and accurately resolve customer issues
  • Other functions that may be assigned
What You’ll Need:
  • High school diploma or general education degree(GED) is required
  • Basic computer skills are required; multitasking ability and typing skills are necessary for success
  • Ideal candidates have at least 6 months of experience in a customer service, retail or office environment
  • Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
  • Motivated and dependable person with strong work ethic and a high degree of integrity
  • Ability to quickly and effectively adapt to changes in the work environment
  • Coachable person who is eager to learn new skills and take on new responsibilities
  • Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.

Armstrong Group

About Armstrong Group

Founded in 1946, what is now known as the Armstrong Group began life as Armstrong County Line Construction, contracting work for power and telephone utilities in Western Pennsylvania. In the 1950s we began to own and operate independent local exchange telephone companies. We expanded into the cable television industry in 1963. The 1980s saw us move into the security, restaurant and real estate development industries. And we’ve continued to expand and diversify. Our most recent addition has been Armstrong Comfort Solutions, a full service residential and commercial heating, cooling and plumbing provider.

Seven decades old, the Armstrong Group remains a family owned and operated business, now employing over 2,300 people across the nation. Strong management, fiscal responsibility, careful planning and diligent research are hallmarks of the businesses that make up the Armstrong Group of Companies, ensuring the mission statement of our founder; Growth and Perpetuity.

Industry
Government & Public Safety
Company Size
201-500 employees
Headquarters
Butler, PA
Year Founded
1946
Website
agoc.com
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