Taxpayer Information
$17.00
Hourly
Part timeUnder general supervision, receives incoming telephone calls from the public and provides various types of information, primarily related to ad valorem taxes.
Provides excellent customer service to a large number of taxpayers via telephone, in person, and written correspondence. Gathers information, determines needs of customer, provides explanation in a concise manner; handles customer complaints and problems effectively, redirects calls to other offices when necessary. Analyzes and determines acceptability of payments. Calculates fees and calculates interest accruing monthly for delinquent accounts. Enter address changes to tax rolls. Corresponds with taxpayers when necessary and maintains files. Accesses and retrieves information from other sources in an effort to determine correct mailing information for a large volume of returned mail. Assist the Delinquent Tax Division with proofreading galleys, certified mailings, and conduction of sales. Scans checks daily for balancing. Verifies cash taken in the cashier division and prepares the deposit for the bank. Perform other duties as assigned.
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:
High school diploma or general education degree (GED) supplemented by courses in typing, personal computers, 10-key, etc., and over one year qualifying experience. Ten key skills of 7,500 keystrokes per hour. Type/Keyboarding of 45 words per minute.
HQ
The employees of Tulsa County support not only the 8 elected officials, but serve over 600,000 citizens. The elected officials include the Board of County Commissioners, Assessor, Treasurer, County Clerk, Court Clerk and the Sheriff. Over 1,700 employees work diligently to serve each citizen and visitor in the most efficient and courteous manner displaying the highest standards of professionalism, integrity, and respect for others.
Tulsa County employees are offered a comprehensive, competitively priced health care package, a paid time off program including vacation pay and holidays, and outstanding retirement benefits. Employees can also participate in the Educational Assistance Program.
Tulsa County is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. If you want an opportunity to achieve your maximum potential, we are ready to help you start your career with us.
