Job Description

Job Title

Store Manager

Role

30hr contract x2

Mon-Sat (either AM or PM schedule - 7:30am-12:30pm or 12pm-5pm)

Location

Bournemouth

Job Summary

The Store Manager is responsible for the overall performance, leadership, and operation of a Trade Store, ensuring customers receive exceptional service while delivering sales growth, operational excellence, and team development.

The role acts as the local business leader, responsible for creating an engaging and commercially focused environment that supports trade customers, repeat business, and local market growth. The Store Manager leads store colleagues, develops customer relationships, manages operational performance, and ensures company standards are consistently maintained.

Working closely with TSM, Sales, Marketing, Supply Chain, and Customer Operations teams, the Store Manager plays a critical role in converting customer footfall into commercial growth while ensuring the Trade Store remains a reliable and valuable local resource for professional customers.

The role combines people leadership, customer engagement, operational management, and commercial accountability to deliver sustainable business performance.

Key Responsibilities

Store Leadership & Management

• Lead the day-to-day operation of the Trade Store
• Create a positive, customer-focused, and high-performing store culture
• Ensure company values, standards, and expectations are consistently applied
• Manage and develop store colleagues through coaching, support, and performance management
• Promote teamwork, accountability, and professional conduct
• Support succession planning and development of store talent
• Act as the primary leader and decision-maker within the store environment

Sales & Commercial Performance

• Deliver store sales, revenue, and growth objectives
• Drive customer engagement and repeat purchasing behaviour
• Support implementation of company sales initiatives and campaigns
• Monitor store performance against commercial KPIs
• Identify local opportunities to increase customer activity and sales
• Promote key product ranges, campaigns, and business priorities
• Drive basket value growth through customer conversations and product recommendations
• Ensure the store contributes positively to wider business objectives

Customer Experience & Relationship Management

• Build and maintain strong relationships with trade and business customers
• Ensure customers receive professional advice and support
• Act as a key point of contact for customer escalations and complex enquiries
• Promote customer loyalty and long-term relationship development
• Gather customer feedback and identify improvement opportunities
• Ensure the Trade Store remains an attractive and welcoming environment
• Maintain high service standards across all customer touchpoints

Operational Management

• Ensure efficient management of store operations and workflows
• Monitor stock availability and replenishment activities
• Maintain store presentation and merchandising standards
• Ensure cash handling, administration, and transactional processes are completed correctly
• Manage operational priorities to support customer service and commercial performance
• Ensure operational issues are identified and resolved promptly

Stock & Inventory Management

• Monitor inventory accuracy and stock control processes
• Support stock counting and audit activities
• Minimise stock losses, discrepancies, and waste
• Ensure products are stored and displayed correctly
• Support demand planning and stock optimisation initiatives
• Work closely with supply chain teams to maintain availability
• Ensure inventory supports customer and commercial requirements

Health, Safety & Compliance

• Ensure compliance with all company health and safety policies
• Promote safe working practices across the store
• Maintain housekeeping and operational standards
• Conduct store checks and inspections
• Ensure colleagues understand and follow compliance requirements
• Support incident reporting and investigation activities
• Maintain security and operational integrity within the store

Team Development & Performance If applicable

• Recruit, train, and develop store colleagues
• Conduct performance reviews and regular coaching conversations
• Set clear expectations and performance standards
• Address performance concerns in a timely and professional manner
• Support development of product knowledge and customer service skills
• Encourage continuous learning and capability development
• Monitor engagement and wellbeing within the team

Local Market Development

• Build awareness of local market opportunities
• Develop relationships with businesses and trade customers in the area
• Support business events, supplier days, and promotional activities
• Outreach to customers through calls
• Promote Trade Store services within the local market
• Act as an ambassador for the business within the local community

Continuous Improvement

• Identify opportunities to improve store performance
• Recommend operational and commercial improvements
• Support implementation of company initiatives and change programmes
• Promote efficiency and best practice within the store
• Share feedback and local market insight with stakeholders
• Contribute to improvement projects across the Trade Store network

Person Specification

Qualifications:

Essential

• Retail, trade counter, sales, or operational management experience

Desirable

• Leadership, Retail Management, Business, or Commercial qualification

Experience:

Essential

• Experience leading teams within a customer-facing environment
• Experience managing operational activities and performance
• Experience delivering customer service and commercial objectives
• Experience managing people and performance

Desirable

• Experience managing a Trade Store environment
• Experience within a B2B, wholesale, retail, or trade sector
• Experience managing store profit and loss performance

Skills:

Essential

• Leadership and team development
• Customer relationship management
• Sales and commercial awareness
• Operational planning and organisation
• Problem solving and decision making
• Communication and stakeholder management
• Performance management and coaching

Desirable

• Stock management systems
• Financial and KPI analysis

Behaviours:

Essential

• Customer-focused mindset
• Ownership and accountability
• Commercial awareness and initiative
• Positive leadership approach

What We Offer

• £19,763 basic + OTE of up to £4200 per annum
• Healthcare cash plan, Employee Assistance Programme, Cycle to Work scheme.
• Access to comprehensive training and development opportunities.
• Monday-Saturday schedule, Sundays and bank holidays off
• Pension in line with auto-enrolment
• Health Care plan

Additional Information

The Store Manager is accountable for the commercial performance, customer experience, operational effectiveness, and people leadership of the Trade Store.

Success in the role is measured through store sales growth, customer satisfaction, operational performance, team engagement, compliance standards, and the ability to develop strong relationships within the local trade customer community.