Job Description

Position Summary:

Under the general direction of the Operations Manager, this position plays a key role in preparing and serving high‑quality food and beverages in a fast‑paced, guest‑focused environment. This position helps enhance the overall guest experience by consistently delivering friendly service, maintaining product quality, and supporting cash‑handling, inventory, and cleanliness standards. Stand Attendants work as part of a team to exceed guest expectations and contribute to service excellence standards.

Key Accountabilities:

• Provide friendly, courteous, and professional service to all guests.
• Contribute to a welcoming and energetic environment through positive interactions.
• Communicate menu items, ingredients, and promotions as required.
• Ensure guest expectations are consistently met or exceeded.
• Support a fun, engaging, and guest‑focused atmosphere.
• Address guest questions or concerns promptly and escalate as needed.
• Maintain full compliance with Smart Serve and AGCO regulations.
• Prepare and serve concession food items according to established methods, machinery, and sanitation standards.
• Prepare non-alcoholic beverages, in accordance with company procedures.
• Maintain adequate supplies and inventory levels to support ongoing service demands.
• Operate concession equipment safely and correctly.
• Support cash‑handling duties including tendering, float verification, and POS transactions.
• Maintain accurate math calculations during cash, payment, and inventory processes.
• Keep all work areas clean, sanitized, and compliant with food safety regulations.
• Assist in maintaining a clean, organized, and well‑stocked workstation.
• Follow all health and safety requirements, including safe food handling practices.
• Support fellow team members to ensure efficient, smooth operations.
• Participate in training and development opportunities to improve skills and performance.
• Must be available to workdays, evenings and weekends
• Proven ability to deal professionally and courteously with customers
• Thorough understanding of methods and machinery, techniques and sanitation practices involved with preparation and service of concession food.
• Working knowledge of cash register and tendering procedures
• Proven accuracy in performing basic mathematical calculations
• Ability to communicate effectively in English (oral and written)
• Working knowledge of Safe Food Handling Procedures and Health and Safety Practices an asset
• Responsible for obtaining and maintaining Smart Serve certification
• Regular kitchen environment, standing and walking for long periods of time, major exposure to heat, cold, steam, noise, odors, lifting, carrying, pushing, pulling, stretching, bending, some exposure to fumes, smoke, chemicals, risk of minor cuts and burns, non-traditional work hours
• Available to work all shifts, including evening and weekend as required.

Education and Qualification Requirements:

• Must be available to workdays, evenings and weekends
• Proven ability to deal professionally and courteously with customers
• Thorough understanding of methods and machinery, techniques and sanitation practices involved with preparation and service of concession food.
• Working knowledge of cash register and tendering procedures
• Proven accuracy in performing basic mathematical calculations
• Ability to communicate effectively in English (oral and written)
• Working knowledge of Safe Food Handling Procedures and Health and Safety Practices an asset
• Responsible for obtaining and maintaining Smart Serve certification

Work Environment Considerations:

• Regular kitchen environment, standing and walking for long periods of time, major exposure to heat, cold, steam, noise, odors, lifting, carrying, pushing, pulling, stretching, bending, some exposure to fumes, smoke, chemicals, risk of minor cuts and burns, non-traditional work hours
• Available to work all shifts, including evening and weekend as required.

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!